Job Title: Customer Support Manager (3–6 Years Experience) Department: Customer Service Location: Noida Sector 6 Employment Type: Full-Time Reports To: Customer Support Manager Job Summary: We are seeking a highly experienced and dedicated Customer Support Manager with 3 to 6 years of proven expertise in delivering exceptional customer service. The ideal candidate will play a key role in managing customer interactions, resolving complex issues, improving service processes, and mentoring junior staff. This role requires strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities: Manage and resolve escalated customer queries and complaints via phone, email, chat, or in-person interactions. Provide expert support on products/services and ensure customer satisfaction with every interaction. Monitor service delivery KPIs and customer satisfaction metrics, and recommend improvements. Assist in developing and optimizing customer support procedures, policies, and standards. Train and mentor junior support staff, offering guidance and performance feedback. Collaborate with cross-functional teams (sales, technical, operations) to address customer needs. Handle service recovery cases and ensure timely follow-ups to build long-term customer loyalty. Maintain accurate records of customer interactions and follow-up actions in CRM systems. Identify trends in customer issues and suggest long-term solutions to reduce repeat problems. Stay up-to-date with product knowledge, service updates, and industry best practices. Qualifications & Experience: Bachelor’s degree in Business Administration, Communications, or a related field. 3 to 6 years of experience in a customer support or client-facing role, preferably in a corporate or high-volume service environment. Strong understanding of CRM platforms (e.g., Salesforce, Zendesk, Freshdesk). Proven ability to resolve complex customer issues with a calm, solution-oriented approach. Experience coaching or supervising junior team members is a strong advantage. Key Skills: Excellent verbal and written communication skills High emotional intelligence and conflict resolution capabilities Proficient in data analysis and report generation Strong time management and multitasking skills Customer-centric mindset with a passion for service excellence. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9220907892
As a Collection Manager, you will be responsible for developing and implementing effective collections strategies and procedures to maximize debt recovery while ensuring positive customer relationships are maintained. Your key duties will include managing a team of Tele collections agents, providing them with guidance, support, and necessary training. It will be your responsibility to monitor and analyze the performance of the collections team, implementing measures to enhance productivity and success rates. Reviewing and evaluating delinquent accounts to determine appropriate actions in alignment with company policies and legal requirements will be crucial. You are expected to maintain accurate records of all collections activities, ensuring compliance with regulatory guidelines and internal policies. Collaborating with cross-functional teams such as legal, finance, and customer service to resolve complex customer issues is also part of your role. Staying updated on industry trends and best practices in collections and implementing new strategies or technologies as required will be essential. You will be responsible for preparing regular reports on collections activities and presenting data and insights to senior management. Building and maintaining relationships with external collection agencies, attorneys, and service providers will also be necessary. Required Skills: - Strong knowledge of collections practices - Proven leadership skills to motivate and guide a team to achieve targets - Exceptional organizational and time management skills to handle multiple tasks effectively - Analytical mindset for data analysis and making data-driven decisions - Proficiency in using collections dialer and systems - Strong problem-solving skills to find innovative solutions - Excellent attention to detail for accurate records and communications - Strong interpersonal skills to build positive relationships with customers and colleagues This is a full-time position with benefits including health insurance and Provident Fund. The work schedule is during the day shift, and the work location is in person.,
Job Description- HR Recruiter Understanding the hiring requirements of hiring managers Attracting candidates through various channels like social media and professional networks Reviewing resumes and screening candidates Scheduling interviews by coordinating with candidates and hiring managers Negotiating job offers and compensation packages with candidates Staying updated about hiring trends and best practices Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Description- Graphic Designer Study design briefs and determine requirements. Schedule projects and define budget constraints Conceptualize visuals based on requirements Prepare rough drafts and present ideas Develop illustrations, logos and other designs using software or by hand Use the appropriate colors and layouts for each graphic Work with copywriters, Designers,Executives, Senior Management etc. Test graphics across various media Ensure final graphics and layouts are visually appealing and on-brand Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Education: Bachelor's (Preferred) Experience: CSS: 1 year (Preferred) total work: 1 year (Preferred) Design: 1 year (Preferred) Work Location: In person
Job Description- Graphic Designer Study design briefs and determine requirements. Schedule projects and define budget constraints Conceptualize visuals based on requirements Prepare rough drafts and present ideas Develop illustrations, logos and other designs using software or by hand Use the appropriate colors and layouts for each graphic Work with copywriters, Designers,Executives, Senior Management etc. Test graphics across various media Ensure final graphics and layouts are visually appealing and on-brand Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Education: Bachelor's (Preferred) Experience: CSS: 1 year (Preferred) total work: 1 year (Preferred) Design: 1 year (Preferred) Work Location: In person
Job Title: Data Scientist Department: Data & Analytics Location: Noida Reports To: Head of Data Science Job Summary: We are looking for a Data Scientist with a strong background in Machine Learning, Predictive Analytics, and Data Automation to join our data-driven team. The ideal candidate will be responsible for developing predictive models, analyzing complex datasets, and delivering actionable insights that drive strategic business decisions across domains such as Finance, Digital Marketing, and Customer Analytics . Key Responsibilities: Design, develop, and deploy machine learning models for classification, regression, and predictive analytics. Conduct A/B testing , propensity modeling , and advanced statistical analysis to support business decisions. Build and maintain dashboards and visualization reports using Tableau , Power BI , or Quicksight . Automate data extraction and processing using tools like Python , Selenium , and UiPath . Work with cloud platforms (AWS, GCP) and manage large datasets using Athena, BigQuery, or MySQL . Collaborate with cross-functional teams to improve marketing ROI and customer acquisition strategies. Provide data-driven recommendations to improve business performance and reduce operational costs. Ensure compliance with data governance and security standards. Required Skills & Competencies: Proven experience (5–10 years) in Data Science, Machine Learning, or Predictive Analytics . Strong knowledge of Python, R, and SQL . Hands-on experience with data visualization tools – Tableau, Power BI, Quicksight, or Excel. Experience in cloud platforms – AWS (S3, EC2, Lambda) and GCP (BigQuery, Cloud Storage). Proficiency in statistical modeling, clustering, NLP, and regression techniques . Experience with automation tools like Selenium and UiPath. Strong communication, problem-solving, and analytical skills. Educational Qualifications: Master’s degree in Data Science, Computer Science, Statistics, or related field. Certifications: Python for Data Science (IIT Madras), Six Sigma Yellow Belt (VMEdu Inc), preferred. Job Type: Full-time Benefits: Health insurance Work Location: In person
Job Title: Data Scientist Department: Data & Analytics Location: Noida Reports To: Head of Data Science Job Summary: We are looking for a Data Scientist with a strong background in Machine Learning, Predictive Analytics, and Data Automation to join our data-driven team. The ideal candidate will be responsible for developing predictive models, analyzing complex datasets, and delivering actionable insights that drive strategic business decisions across domains such as Finance, Digital Marketing, and Customer Analytics . Key Responsibilities: Design, develop, and deploy machine learning models for classification, regression, and predictive analytics. Conduct A/B testing , propensity modeling , and advanced statistical analysis to support business decisions. Build and maintain dashboards and visualization reports using Tableau , Power BI , or Quicksight . Automate data extraction and processing using tools like Python , Selenium , and UiPath . Work with cloud platforms (AWS, GCP) and manage large datasets using Athena, BigQuery, or MySQL . Collaborate with cross-functional teams to improve marketing ROI and customer acquisition strategies. Provide data-driven recommendations to improve business performance and reduce operational costs. Ensure compliance with data governance and security standards. Required Skills & Competencies: Proven experience (5–10 years) in Data Science, Machine Learning, or Predictive Analytics . Strong knowledge of Python, R, and SQL . Hands-on experience with data visualization tools – Tableau, Power BI, Quicksight, or Excel. Experience in cloud platforms – AWS (S3, EC2, Lambda) and GCP (BigQuery, Cloud Storage). Proficiency in statistical modeling, clustering, NLP, and regression techniques . Experience with automation tools like Selenium and UiPath. Strong communication, problem-solving, and analytical skills. Educational Qualifications: Master’s degree in Data Science, Computer Science, Statistics, or related field. Certifications: Python for Data Science (IIT Madras), Six Sigma Yellow Belt (VMEdu Inc), preferred. Job Type: Full-time Benefits: Health insurance Work Location: In person
Job Description- Collection Manager/Collection Head Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships. Manage a team of Tele collections agents, providing guidance, support, and training as needed. Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates. Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements. Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions. Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies. Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues. Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results. Prepare regular reports on collections activities, presenting data and insights to upper management. Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary. Skills:- Strong knowledge of collections practices Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines. Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously. Analytical mindset, with the ability to analyse data, identify trends, and make data-driven decisions. Proficiency in using collections dialer and systems. Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges. Excellent attention to detail, ensuring accuracy in all records and communications. Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues. Job Type: Full-time Pay: ₹40,000.00 - ₹80,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
As a Collection Manager, you will play a crucial role in developing and implementing effective collections strategies and procedures to maximize debt recovery while ensuring positive customer relationships. Your responsibilities will include: - Managing a team of Tele collections agents by providing guidance, support, and necessary training to enhance their performance. - Monitoring and analyzing the collections team's performance to identify areas for improvement and implementing measures to boost productivity and success rates. - Reviewing and evaluating delinquent accounts to determine suitable actions in compliance with company policies and legal requirements. - Maintaining accurate records of all collections activities to ensure adherence to regulatory guidelines and internal policies. - Collaborating with cross-functional teams such as legal, finance, and customer service to resolve complex customer issues effectively. - Keeping abreast of industry trends and best practices in collections to implement new strategies or technologies for improved efficiency and results. - Preparing regular reports on collections activities and presenting data and insights to upper management. - Developing and nurturing relationships with external collection agencies, attorneys, and other service providers as required. Qualifications required for this role include: - Strong knowledge of collections practices. - Proven leadership skills to motivate and guide a team towards achieving targets. - Exceptional organizational and time management skills to prioritize tasks effectively. - Analytical mindset to analyze data, identify trends, and make data-driven decisions. - Proficiency in using collections dialer and systems. - Strong problem-solving skills to find innovative solutions to collections challenges. - Excellent attention to detail to ensure accuracy in all records and communications. - Strong interpersonal skills to build and maintain positive relationships with customers and colleagues. In addition to the job responsibilities and qualifications, the company offers health insurance and Provident Fund benefits for this full-time position. The work schedule is during day shifts at the in-person work location.,
Job Title: Full-Stack Developer (MERN Stack) Job Description: We are seeking a skilled and passionate Full-Stack Developer with expertise in the MERN stack (MongoDB, Express.js, React, Node.js), including TypeScript, React Native, and PostgreSQL, to join our dynamic team. The ideal candidate will be responsible for designing and developing scalable web applications and mobile solutions for various platforms. You will work in a collaborative environment, focusing on both front-end and back-end development. Key Responsibilities: Design, develop, and maintain scalable websites and applications using the MERN stack. Develop and maintain web services and APIs for seamless integration with various platforms. Work with PostgreSQL as the primary database, ensuring data integrity and optimization. Build and optimize server-side applications, ensuring high performance and responsiveness. Utilize front-end technologies such as HTML, CSS, JavaScript, and TypeScript to create intuitive user interfaces. Work with React for web applications and React Native for mobile app development. Collaborate with cross-functional teams to define, design, and ship new features. Troubleshoot and resolve complex technical issues across the stack. Write clean, maintainable, and efficient code while following best practices. Requirements: Proven experience as a Full-Stack Developer with expertise in the MERN stack (MongoDB, Express.js, React, Node.js). Proficient in TypeScript for both front-end and back-end development. Experience with React Native for mobile application development. Strong knowledge of front-end technologies (HTML, CSS, JavaScript, jQuery). Familiarity with PostgreSQL and experience in database design, optimization, and management. Experience with RESTful services and API development. Understanding of version control systems, such as Git. Passionate about building scalable applications and working in a collaborative environment. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Preferred Skills: Experience with cloud platforms like AWS, Azure, or Google Cloud. Knowledge of DevOps practices, including CI/CD pipelines. Familiarity with Agile development methodologies. Experience with testing frameworks and tools for front-end and back-end. Job Type: Full-time Pay: ₹400,000.00 - ₹800,000.00 per year Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Angular: 1 year (Preferred) total work: 1 year (Preferred) Java: 1 year (Preferred) Work Location: In person