Job Title: Customer Support Manager (3–6 Years Experience) Department: Customer Service Location: Noida Sector 6 Employment Type: Full-Time Reports To: Customer Support Manager Job Summary: We are seeking a highly experienced and dedicated Customer Support Manager with 3 to 6 years of proven expertise in delivering exceptional customer service. The ideal candidate will play a key role in managing customer interactions, resolving complex issues, improving service processes, and mentoring junior staff. This role requires strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities: Manage and resolve escalated customer queries and complaints via phone, email, chat, or in-person interactions. Provide expert support on products/services and ensure customer satisfaction with every interaction. Monitor service delivery KPIs and customer satisfaction metrics, and recommend improvements. Assist in developing and optimizing customer support procedures, policies, and standards. Train and mentor junior support staff, offering guidance and performance feedback. Collaborate with cross-functional teams (sales, technical, operations) to address customer needs. Handle service recovery cases and ensure timely follow-ups to build long-term customer loyalty. Maintain accurate records of customer interactions and follow-up actions in CRM systems. Identify trends in customer issues and suggest long-term solutions to reduce repeat problems. Stay up-to-date with product knowledge, service updates, and industry best practices. Qualifications & Experience: Bachelor’s degree in Business Administration, Communications, or a related field. 3 to 6 years of experience in a customer support or client-facing role, preferably in a corporate or high-volume service environment. Strong understanding of CRM platforms (e.g., Salesforce, Zendesk, Freshdesk). Proven ability to resolve complex customer issues with a calm, solution-oriented approach. Experience coaching or supervising junior team members is a strong advantage. Key Skills: Excellent verbal and written communication skills High emotional intelligence and conflict resolution capabilities Proficient in data analysis and report generation Strong time management and multitasking skills Customer-centric mindset with a passion for service excellence. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9220907892
As a Collection Manager, you will be responsible for developing and implementing effective collections strategies and procedures to maximize debt recovery while ensuring positive customer relationships are maintained. Your key duties will include managing a team of Tele collections agents, providing them with guidance, support, and necessary training. It will be your responsibility to monitor and analyze the performance of the collections team, implementing measures to enhance productivity and success rates. Reviewing and evaluating delinquent accounts to determine appropriate actions in alignment with company policies and legal requirements will be crucial. You are expected to maintain accurate records of all collections activities, ensuring compliance with regulatory guidelines and internal policies. Collaborating with cross-functional teams such as legal, finance, and customer service to resolve complex customer issues is also part of your role. Staying updated on industry trends and best practices in collections and implementing new strategies or technologies as required will be essential. You will be responsible for preparing regular reports on collections activities and presenting data and insights to senior management. Building and maintaining relationships with external collection agencies, attorneys, and service providers will also be necessary. Required Skills: - Strong knowledge of collections practices - Proven leadership skills to motivate and guide a team to achieve targets - Exceptional organizational and time management skills to handle multiple tasks effectively - Analytical mindset for data analysis and making data-driven decisions - Proficiency in using collections dialer and systems - Strong problem-solving skills to find innovative solutions - Excellent attention to detail for accurate records and communications - Strong interpersonal skills to build positive relationships with customers and colleagues This is a full-time position with benefits including health insurance and Provident Fund. The work schedule is during the day shift, and the work location is in person.,
Job Description- HR Recruiter Understanding the hiring requirements of hiring managers Attracting candidates through various channels like social media and professional networks Reviewing resumes and screening candidates Scheduling interviews by coordinating with candidates and hiring managers Negotiating job offers and compensation packages with candidates Staying updated about hiring trends and best practices Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Description- Graphic Designer Study design briefs and determine requirements. Schedule projects and define budget constraints Conceptualize visuals based on requirements Prepare rough drafts and present ideas Develop illustrations, logos and other designs using software or by hand Use the appropriate colors and layouts for each graphic Work with copywriters, Designers,Executives, Senior Management etc. Test graphics across various media Ensure final graphics and layouts are visually appealing and on-brand Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Education: Bachelor's (Preferred) Experience: CSS: 1 year (Preferred) total work: 1 year (Preferred) Design: 1 year (Preferred) Work Location: In person
Job Description- Graphic Designer Study design briefs and determine requirements. Schedule projects and define budget constraints Conceptualize visuals based on requirements Prepare rough drafts and present ideas Develop illustrations, logos and other designs using software or by hand Use the appropriate colors and layouts for each graphic Work with copywriters, Designers,Executives, Senior Management etc. Test graphics across various media Ensure final graphics and layouts are visually appealing and on-brand Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Education: Bachelor's (Preferred) Experience: CSS: 1 year (Preferred) total work: 1 year (Preferred) Design: 1 year (Preferred) Work Location: In person