Job Title: Customer Support Manager (3–6 Years Experience) Department: Customer Service Location: Noida Sector 6 Employment Type: Full-Time Reports To: Customer Support Manager Job Summary: We are seeking a highly experienced and dedicated Customer Support Manager with 3 to 6 years of proven expertise in delivering exceptional customer service. The ideal candidate will play a key role in managing customer interactions, resolving complex issues, improving service processes, and mentoring junior staff. This role requires strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities: Manage and resolve escalated customer queries and complaints via phone, email, chat, or in-person interactions. Provide expert support on products/services and ensure customer satisfaction with every interaction. Monitor service delivery KPIs and customer satisfaction metrics, and recommend improvements. Assist in developing and optimizing customer support procedures, policies, and standards. Train and mentor junior support staff, offering guidance and performance feedback. Collaborate with cross-functional teams (sales, technical, operations) to address customer needs. Handle service recovery cases and ensure timely follow-ups to build long-term customer loyalty. Maintain accurate records of customer interactions and follow-up actions in CRM systems. Identify trends in customer issues and suggest long-term solutions to reduce repeat problems. Stay up-to-date with product knowledge, service updates, and industry best practices. Qualifications & Experience: Bachelor’s degree in Business Administration, Communications, or a related field. 3 to 6 years of experience in a customer support or client-facing role, preferably in a corporate or high-volume service environment. Strong understanding of CRM platforms (e.g., Salesforce, Zendesk, Freshdesk). Proven ability to resolve complex customer issues with a calm, solution-oriented approach. Experience coaching or supervising junior team members is a strong advantage. Key Skills: Excellent verbal and written communication skills High emotional intelligence and conflict resolution capabilities Proficient in data analysis and report generation Strong time management and multitasking skills Customer-centric mindset with a passion for service excellence. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9220907892