Collection Supervisor

Collection Supervisor (Team Leader):-

• Team Management: Supervise and lead a team of collection specialists, providing day-to-day direction, support, and performance feedback.
• Performance and Targets: Monitor team performance against collection targets and key metrics, implementing strategies to optimize recovery rates.
• Training and Coaching: Train and mentor staff on effective collection techniques, negotiation, and communication skills.
• Operational Oversight: Oversee daily collection activities, ensuring they are handled efficiently and all administrative tasks are completed accurately and on time.
• Problem Resolution: Handle and resolve escalated customer issues, negotiations, and complex cases to find suitable payment solutions.
• Compliance: Ensure all collection activities comply with company policies, legal requirements, and regulations.
• Reporting: Prepare and present regular performance reports, data, and insights to senior management.
• Strategy Development: Develop and implement effective collection strategies to improve efficiency and maximize debt recovery.
• Collaboration: Coordinate with other departments, such as legal and finance, to resolve issues.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person