DRA & NON-DRA BOTH APPLY
The Debt Recovery Supervisor leads a team responsible for managing overdue accounts, ensuring timely collections, and maintaining compliance with legal and company standards. This role combines leadership, strategic planning, and hands-on management to optimize recovery processes. Key Responsibilities Team Leadership & Training: Supervise and mentor a team of debt recovery agents, providing training, performance reviews, and ensuring adherence to collection protocols. Strategy Development: Develop and implement effective debt recovery strategies to maximize collections and minimize bad debts. Account Management: Monitor and manage delinquent accounts, negotiating payment plans and settlements with debtors. Compliance & Reporting: Ensure all recovery activities comply with legal regulations and company policies; prepare regular reports on recovery efforts and outcomes. Stakeholder Collaboration: Work closely with internal departments and external stakeholders to resolve complex cases and improve recovery processes. Performance Monitoring: Track and analyze team performance metrics, providing feedback and implementing improvements to achieve collection targets.
DRA AND NON-DRA CANDIDATES BOTH CAN APPLY
AGENCY ROLE JOB /BOTH DRA AND NON-DRA CAN APPLY Key Responsibilities: Lead, motivate, and supervise the collections team to achieve collection targets. Monitor daily collection activities, both in-house and in the field. Assign and manage field visit schedules for collection agents. Analyze delinquent accounts and determine appropriate collection strategies. Conduct field visits for high-value or sensitive accounts when necessary. Train team members on effective field collection techniques and safety protocols. Ensure accurate documentation of all collection efforts, including field interactions. Review and escalate unresolvable cases to the appropriate authority. Coordinate with legal and compliance teams on escalated default accounts. Prepare and present regular reports on team performance and recovery rates. Maintain up-to-date knowledge of relevant laws and company policies related to collections. Field Visit Knowledge & Skills: Strong understanding of field collection strategies and risk assessment. Ability to plan and optimize field agent routes for efficiency. Familiarity with using GPS and mobile collection tools or apps. Skilled in conducting difficult face-to-face negotiations and resolving disputes. Knowledge of customer profiling and regional payment behavior. Capable of handling security issues and conflict during field recovery. Understanding of legal limitations and ethical guidelines during field collections.
AGENCY ROLE JOB /BOTH DRA AND NON-DRA CAN APPLY
DRA AND NON-DRA BOTH CAN APPLY