Nilachal Credit Management

Manage the Team. Knowledge about Hard & Soft Bucket. Willing to Travel. Managing reports. Problem Solver. Responsibilities: Team Management: Lead, motivate, and mentor a team of collection agents, providing guidance, coaching, and performance feedback. Bucket Management: Manage hard and soft bucket collections, developing and implementing strategies to maximize recovery rates and minimize losses. Demonstrate a clear understanding of the difference between hard and soft buckets and how to manage each effectively. Target Achievement: Set and monitor team and individual collection targets, ensuring consistent achievement of goals. Reporting: Generate and analyze collection reports, providing insights into team performance, trends, and areas for improvement. Prepare regular reports for senior management. Strategy Development: Develop and implement effective collection strategies, adapting to changing market conditions and customer behavior. Compliance: Ensure all collection activities are conducted in compliance with relevant regulations and company policies. Client Interaction: Handle escalated customer inquiries and complaints, maintaining positive relationships and resolving issues effectively. Problem Solving: Proactively identify and resolve collection challenges, developing creative solutions to improve recovery rates. Travel: Willingness to travel as needed to visit branches, clients, or attend meetings. (Specify frequency and region of travel if possible). Process Improvement: Continuously evaluate and improve collection processes to enhance efficiency and effectiveness. Training & Development: Identify training needs and provide coaching and development opportunities to team members.