Manage the Team. Knowledge about Hard & Soft Bucket. Willing to Travel. Managing reports. Problem Solver. Responsibilities: Team Management: Lead, motivate, and mentor a team of collection agents, providing guidance, coaching, and performance feedback. Bucket Management: Manage hard and soft bucket collections, developing and implementing strategies to maximize recovery rates and minimize losses. Demonstrate a clear understanding of the difference between hard and soft buckets and how to manage each effectively. Target Achievement: Set and monitor team and individual collection targets, ensuring consistent achievement of goals. Reporting: Generate and analyze collection reports, providing insights into team performance, trends, and areas for improvement. Prepare regular reports for senior management. Strategy Development: Develop and implement effective collection strategies, adapting to changing market conditions and customer behavior. Compliance: Ensure all collection activities are conducted in compliance with relevant regulations and company policies. Client Interaction: Handle escalated customer inquiries and complaints, maintaining positive relationships and resolving issues effectively. Problem Solving: Proactively identify and resolve collection challenges, developing creative solutions to improve recovery rates. Travel: Willingness to travel as needed to visit branches, clients, or attend meetings. (Specify frequency and region of travel if possible). Process Improvement: Continuously evaluate and improve collection processes to enhance efficiency and effectiveness. Training & Development: Identify training needs and provide coaching and development opportunities to team members.
Responsibilities and Roles: - 1. Manage tele-calling team with close monitoring of Live calls and key focus on revenue target. 2. Assist tele callers to talk to customers on repayment of dues to various banks and financial Institutions.