Senior Cloud SRE Professional

So, what s the role all about

As an SRE at NiCE, you act as a gatekeeper of production , ensuring the reliability, stability, and performance of our systems

How will you make an impact

• Lead investigations into root cause outages, performance, and cost issues.


• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.


• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.


• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets


• Develop and configure monitoring dashboards


• Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.


• Optimize system performance, cost, and security through regular reviews and tuning.

Have you got what it takes

• Must have 4-7 years of experience in Site Reliability Engineering or Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment


• Excellent technical, analytical and troubleshooting skills


• Experience and in-depth knowledge of databases and data handling


• Significant experience in programming or advanced scripting (Python, PowerShell, C# etc. )


• Strong Experience managing monitoring, alerting and dashboarding platforms


• Demonstrable experience of supporting live cloud services and platforms


• Expert in developing queries for dashboards and alerting


• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.


• Production experience with Kubernetes and containerization


• Exposure to commercial cloud providers (Ideally Azure, others considered)


• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,


• Good listener, able to identify and validate assumptions.


• Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.


• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.


• Multi-tasking and time-management to prioritize and switch between varied tasks.

What s in it for you

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