Senior Cloud Consultant

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role:

• Primarily provide third level IT support for the assigned clients.
• Responsible for proactively managing the clients\u0027 Azure environments.
• Responsible for proactively managing the clients IT environments and providing on going BAU support.

Role Responsibilities:

• Ensure support SLA targets are achieved.
• Provide L3 support for service delivery teams and resolve technical issues.
• Problem management
• Proactively manage clients Microsoft Azure environments using the Azure Well-architected framework pillars.
• Ensure service quality through technical competence and attention to detail.
• Strive for high levels of customer feedback scores.
• Maintain effective communications with the clients.
• Ensure adherence to our Service Delivery policies, processes and procedures.
• Work with Senior Cloud Consultants and Account Management staff to ensure effective management of the client base.
• Obtain and maintain industry certifications.
• Identify opportunities to productise new services and offerings.
• Utilise your technical specialist skills to help build new products.
• Develop new strategies to increase efficiency in the systems.
• Perform system analysis and recommend improvements.
• Any other task/ duties aligned with the role or in support of the team as advised by the leader.

Key Competencies and Qualifications Required:

• Minimum of 3 years IT experience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• A Do what it takes attitude.
• Proven ability to work within and across teams.
• Industry based certifications.
• AZ-104 (Azure Administrator Associate) or AZ-204 (Azure Developer Associate)
• AZ-700 (Azure Network Engineer Associate)
• ITIL Foundations
• AZ-400 (Designing and Implementing Microsoft DevOps Solutions)
• Infrastructure As Code (IAC) experience
• Azure DevOps Experience
• Terraform Experience