Senior Client Servicing/ Account Manager

Role & responsibilities

• Cultivate and maintain strong relationships with healthcare clients, understanding their business objectives, challenges, and communication needs.
• Act as the primary point of contact for clients, ensuring their satisfaction and addressing any concerns or requests promptly. Work coherently with the team of the Company to ensure client satisfaction and high profitability.
• Efficiently coordinate and plan, ensuring seamless execution from inception to delivery.
• Collaborate with internal teams, including creative, strategy, and production, to align project timelines with client expectations.
• Gather and comprehend client briefs, translating them into clear directives for the creative and strategy teams. Effectively communicate client feedback to internal teams, ensuring adjustments are made to meet client expectations.
• Collaborate with finance teams to provide accurate and timely financial reports to clients.
• Demonstrate excellent communication skills in conveying complex healthcare concepts to clients and internal teams. Ensure clear and concise communication in written and verbal interactions.
• Identify opportunities for upselling and cross-selling additional services to existing healthcare clients.
• Conduct post-campaign evaluations with clients, gathering feedback and insights for continuous improvement.

Preferred candidate profile

• Should have experience working for Pharma Client, Managing end to end campaigns.
• Fluent Communication Skills
• MS Office ( Word/ Excel/ PowerPoint Presentation Skills)

• We will only consider the candidates from Only Nearby /Western Line / Mumbai Suburban lines with relevant experience.

• This is a priority position, so immediate availability or a start date within one month is preferred.

Perks and benefits

Working days : Monday to Friday (5days)

Weekend Off : Saturday & Sunday

Work Timings : 10.00am to 7.00pm

Work From Office (WFO)

Work Location :Mumbai (Western Line)