Senior Change Adoption Manager

Job Description

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Change Adoption Manager Principal responsibilities Responsible for defining all change adoption activity in relation to either 1) a core element of the digital platform estate or 2) a strategic programme of change impacting the digital platform estate Sets overall change adoption strategy in relation to their area of responsibility e. g. release and migration planning, stakeholder engagement, change impact assessment and planning, capability uplift and internal engagement, training, marketing (list is not exhaustive) Accountable for working with market leadership to determine resourcing requirements in relation to change adoption and activation plans and liaising with Group Transformation to build high performing teams accordingly Accountable and responsible for maintaining a holistic view of change across their area of responsibility Ensures that changes under their responsibility are lined up against wider market and/or platform change to manage change congestion risk Continuously monitors delivery and applies lessons learned into future work and contributes to a sense of community and belonging across the Digital Platforms team through development and active management of an internal engagement strategy Requirements Proven influencing skills across a diverse range of senior stakeholders Able to coach individuals at all levels of the organisation in relation to the adoption and shaping of change Proven capability in defining, and refining change frameworks at a global or regional level Experience of working across multiple markets and regions to deliver a change agenda that is globally consistent yet locally tailored. Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence. Subject Matter Expertise of digital channels, including technical, market place and customer considerations. Subject Matter Expertise in change management/adoption (PROSCI, CMI or similar qualification preferred) and at least one of the following disciplines: internal/external communications, operational impact assessment, training, migration and implementation planning.