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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

mumbai pune delhi / ncr

Posted:6 hours ago| Platform:

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Skills Required

monitoring management sales compliance sourcing verification data business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for Sales & Collection for Microfinance JLG Customers, in accordance with company policies. Ensure qualitative Microfinance sourcing by conducting village surveys, CGT, house verification, and income assessment. Ensure collections and recoveries are completed as per the Group/Centre meeting schedule. Maintain healthy customer relationships at the location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages. Explain BFL MFI JLG product offerings during prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all information required for sourcing, data entry/upload, and/or validate documents on LOS; follow the sourcing process as defined in SOP.

Coordinate with Branch Manager for required approvals and with Credit Operations Officer at branch for disbursements as per process.

Plan centre meetings for customers, notify customers in advance, and ensure 100% participation of borrowers in centre meetings.

Resolve customer queries and promote top-ups/cross-sell products as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections are done from customers as per scheduled centre meeting days and ensure 100% deposition of recovery at designated points as per SOP.

Carry out end-use monitoring of loans as per process.

Maintain healthy and cordial relationships with all potential and existing borrowers. Ensure 100% compliance and good conduct as per SOPs and branch operating model.

Create and submit a daily report of tasks planned and executed to the Branch Manager.

Ensure recovery disposition reconciliation with Credit and Operations Officer as per schedule.

Ensure critical parameters like lead to login are executed as per matrix.

Maintain centre meeting discipline, follow SOPs and code of conduct.

Required Qualifications and Experience

Graduation/Undergraduate degree

1–2 years of experience in Microfinance JLG business

Location - Delhi / NCR , Mumbai , Pune , Bengaluru , Chennai , Coimbatore , Ahmedabad , Kolkata , Hyderabad , Patna

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Senior Centre Manager - Microfinance