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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

korha

Posted:6 hours ago| Platform:

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Skills Required

monitoring management audit compliance sourcing verification data business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, performing CGT, house verification and income assessment, ensuring quality sourcing, and overseeing collections and recoveries as per the group/centre meeting schedule. Maintain healthy customer relationships at the local level. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings to all attendees during prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect information for sourcing, data entry/upload, and/or validate documents on LOS; follow the entire sourcing process as defined in the SOP.

Coordinate with the Branch Manager for required approvals and with the Credit Operations Officer at the branch for disbursements as per process.

Plan center meetings for customers, notify participants in advance, ensure 100% borrower participation, resolve customer queries, and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections are made from customers as per scheduled center meeting days, and that 100% of recoveries are deposited at defined points as per SOP.

Carry out end-use monitoring of loans as per the process.

Maintain cordial relationships with all potential and existing borrowers, ensuring 100% compliance and adherence to all SOPs and practices as defined in the branch operating model.

Create a daily report of planned and executed tasks and submit to the Branch Manager.

Ensure recovery disposition reconciliation is completed with the Credit and Operations Officer as per schedule.

Ensure execution of critical parameters such as lead-to-login as per matrix.

Maintain discipline in centre meetings and follow SOPs and code of conduct.

Major Challenges

Ensuring quality sourcing and achieving defined targets.

Regular collections and maintaining customers in the current bucket; regularizing and normalizing delinquent customers.

Compliance with all business parameters and achieving zero audit findings in the sourced customer segment/portfolio.

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Senior Centre Manager - Microfinance