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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

narmada

Posted:6 hours ago| Platform:

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Skills Required

monitoring management audit compliance sourcing verification data business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, conducting CGT, house verification and income assessment, ensuring quality sourcing, and managing collections and recoveries as per the group/centre meeting schedule. Maintain healthy customer relationships on the ground in the assigned location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings to all attendees at prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all information required for sourcing, data entry/upload, and/or validate documents on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with Branch Manager (BM) for required approvals and Credit Operations Officer at the branch for disbursements as per process.

Plan center meetings for customers, notify customers in advance, ensure 100% participation of borrowers, resolve customer queries, promote top-ups/cross-sell as defined, and manage a portfolio of 450–500 customers.

Ensure collections from customers as per scheduled center meeting days; ensure 100% deposition of recoveries at defined points as per SOP.

Carry out end-use monitoring of loans as per the process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.

Create daily reports of tasks planned and executed, and submit to Branch Manager.

Ensure recovery disposition reconciliation with Credit and Operations Officer as per schedule.

Ensure critical parameters such as lead-to-login are executed as per matrix.

Maintain discipline in center meetings, follow SOPs, and adhere to the code of conduct.

Major Challenges

Quality sourcing and achieving defined targets.

Regular collections and maintaining customers in the current bucket; regularizing and normalizing delinquent customers.

Compliance on all business parameters and achieving zero audit findings on sourced customer segments/portfolio.

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Senior Centre Manager - Microfinance