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Zeta Global
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Senior CDP Operations Manager

Senior CDP Operations Manager

Zeta Global

2 - 7 years

5 - 10 Lacs

hyderabad

Posted:1 hour ago| Platform:

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Skills Required

snowflake esp sql sftp bigquery new projects it risk management data operations risk management operations management project management cyber security information security gdpr nist it audit marketing data modeling data privacy pci dss ccpa jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior CDP Operations Manager

As a

Senior CDP Operations Manager,

you will be responsible for supporting and managing client implementations of the CDP platform. You will collaborate closely with internal and client technical teams as they design and enhance integrations and experiences, ensuring smooth execution and operational alignment. This role also involves assisting with training, documentation, and platform enablement to help teams fully understand and leverage CDP capabilities.

Qualifications:

Bachelors degree
2+ years experience in a data operations or CDP-related role
Ability to communicate effectively with Engineering, Solutions, Product, and Client teams
Experience with identity resolution concepts and omnichannel data integrations
Experience with database and data modeling across omnichannel inputs and internal systems
Knowledge of requirements-gathering techniques and technical architectures
Proficiency in SQL, Snowflake, BigQuery and SFTP workflows
Strong understanding of ESPs and marketing data environments
Knowledge of data architecture, field mappings, and transformation logic
Experience with data privacy compliance frameworks (GDPR, CCPA) preferred

Responsibilities:

Knowledge of how data flows, i.e., where data originates, data transformation, and end stage of data, for documentation purposes as well as research
An understanding of database table structures, field mappings, data dictionaries
Working with various data sources
QC data reporting and/or data visualization dashboards
Monitor daily data flows, ensure SLAs, and proactively identify trends or anomalies
Analyze and/or triage data issues
Research data issues and ensure they are escalated to higher levels if not able to see through to complete resolution
Oversee daily execution of CDP processes, including data ingestion, transformation, and activation.
Ensure downstream systems receive timely and accurate data.
Clear communication of issues through JIRA as well as to Engineers and Solution Developers
Support team as needed in evolving the platform and the monitoring strategies
Assist where needed with the migration of data from legacy systems to new solutions
Recommend solutions to improve, and gain efficiencies for new and existing database systems
Help identify Platform (technology) Optimization and/or Enhancements
Assist with answering client questions, research, and data requests
Assist internal and client teams to design, enhance and maintain integrations and experiences within the platform
Assist with teaching, training, and documenting platform features and usability
Propose both technical and high-level solutions based on client requirements
Communicate directly with clients around data issues, research questions, and new projects
Discuss project and/or monitoring requirements with clients
Prioritize client projects, issues, and daily data monitoring appropriately

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Senior CDP Operations Manager