About the role:
Samsara Inc. is expanding its Business Systems team and is seeking a Business Systems Analyst specialized in Procurement Systems. This role requires strong business & technical acumen, excellent execution skills, and exceptional influencing and communication abilities.
As a Senior Business Systems Analyst, you will act as a product manager, taking full ownership of procurement systems from conception through implementation and continuous improvement. Your responsibilities will include defining the vision and strategy for procurement systems, managing the product life cycle, and ensuring that the system capabilities meet business needs and drive efficiency and effectiveness across the organization.
This is a hybrid position requiring 3 days per week in our Bangalore office and 2 days working remotely. Relocation assistance will not be provided for this role. This position requires working hours in the IST time zone.
In this role, you will:
-
System Support & Operations:
Provide Run-the-Business (RTB) support for E2open and other supply chain applications. Manage incidents, coordinate system upgrades, and perform root cause analysis to maintain system health and reliability.
-
Business Analysis & Solutioning:
Elicit, document, and analyze business requirements from cross-functional teams. Design and implement forward-thinking solutions through system configuration and low-code/no-code customizations. -
Project & Enhancement Delivery:
Lead and participate in enhancement projects by coordinating with teams across North America and Asia for requirements gathering, testing, and deployment. -
Process Improvement & Documentation:
Maintain clear documentation for current processes and system configurations. Continuously identify opportunities to streamline workflows and drive a mindset of continuous improvement. -
Cross-Functional Collaboration:
Partner with teams in Integration, Data, and NetSuite (NS) to ensure seamless system operations and data integrity. - Support both direct and indirect procurement processes within enterprise systems (E2open, NetSuite, Zip).
- Handle day-to-day RTB support activities, including issue triaging, minor enhancements, and data corrections.
- Collaborate effectively with procurement operations teams in NA, ensuring overlapping work hours for seamless communication.
- Take on enhancements, drive UAT, and user training as required.
- Evaluate and enhance Samsaras direct and indirect procurement capabilities, ensuring efficiency and alignment with industry best practices.
- Supervise the optimization of procurement processes, including supplier management, purchase order processing, and invoice management.
- Collaborate with internal teams such as External Suppliers, Supply Chain Operations, Inventory Optimization, Planning, Logistics, Finance, and Legal.
- Conduct in-depth business and systems investigation to provide strategic, long-term solutions focused on exceptional user experience.
- Apply procurement best practices to optimize workflows, reduce costs, and enhance efficiency.
- Facilitate cross-functional sessions to gather, document, and evaluate business requirements, identifying unspoken or conflicting needs and driving meaningful change.
- Prepare and review documentation for current processes, pain points, and assumptions, continuously identifying opportunities for improvement.
- Work with vendors to assess and identify best-in-class tools that meet business needs and align with strategic goals.
- Maintain critical business systems, coordinate system upgrades, respond to issues and incidents, and provide day-to-day administration.
- Champion and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales globally and across new offices.
Minimum Requirements for the Role:
- Bachelors degree or higher in Industrial Engineering, Business Administration, Information Technology, or related fields.
- 5+ years of experience as a Business Systems Analyst or Subject Matter Expert, focusing on procurement processes and systems.
- Strong understanding of direct and indirect procurement processes, best practices, regulatory requirements, and industry standards.
- Extensive experience with procurement processes in outsourced manufacturing (JDM) models.
- Experience with indirect sourcing strategies, market and industry analysis, and various indirect sourcing categories.
- Proven ability to understand and optimize procurement processes, identify inefficiencies, and implement improvements.
- Track record in supervising and implementing procurement system solutions, including ERP systems (NetSuite, Oracle, SAP) and/or e-procurement platforms (Ariba, Zip, Coupa, etc.).
- Demonstrated experience in a product management role, supervising the end-to-end process of procurement system development and continuous enhancement.
- Strong communication skills and willingness to work in a cross-functional, global team environment.
- Ensure strong documentation, root cause analysis, and continuous improvement mindset.
- Flexibility to overlap with NA working hours for collaborative tasks.
- Strong reasoning skills, with experience in data analysis, reporting tools, and process modeling.
- Familiarity with agile project management methodologies and tools.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Strong problem-solving and decision-making abilities, with keen attention to detail.
An Ideal Candidate Also Has:
- Experience with advanced procurement technologies, such as automated procurement workflows, supplier relationship management (SRM) tools, procurement choice, supplier quality checks, and buy/sell models.
- Experience in establishing and administering QMS for the P2P cycle, including thorough checks on incoming goods and addressing quality complaints and returns.
- Experience with digital transformation initiatives in procurement, including e-sourcing, e-invoicing, and e-contracting.
- Proficiency in advanced data analytics and machine learning tools for predictive procurement analysis.
