Senior Business Systems Analyst

Job Description

The Global Servicing (GS) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GS Servicing Insights & MIS team (part of Global Servicing Enablement, GSE) is the primary point of contact for all GS information needs and is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint and this position will be based out of the American Express Service Center in Gurgaon, India Purpose of the Role: MIS and Analytics to support GS Responsibilities : Providing Analytical & Decision Support across GS through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation) Enabling business user self-service through creation of MIS capabilities Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics Working independently assuming responsibility for the development, validation and implementation of projects Participate on global teams evaluating processes and making suggestions for process and system improvements Interacting with all levels of the organization across multiple time zones. Critical Factors to Success: Ensure timely and accurate MIS based on customer requirements Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators Build collaborative relationships across GS groups and participate on global teams evaluating processes and making suggestions for process and system improvements Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders Past Experience: Preferably a minimum 4 years experience with at least 2 years in Quantitative Business Analysis/Data Science with experience in handling large data sets Benefits Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities