Senior Business Analyst

We are seeking a Senior Business Analyst to join our Client Onboarding team.
This role leads initiatives to enhance billing system performance and efficiency by analyzing opportunities and supporting the execution of projects that optimize system functionality, automation, and workflow design. The Senior Business Analyst is responsible for identifying opportunities that improve claim processing, reduce denials, and strengthen data integrity across Ventra’s billing systems. The role will also make system updates to support optimization initiatives and corrective actions in partnership with operations and IT teams.

In addition, this position plays a key role in supporting the operational enablement of the Client Onboarding team, ensuring new clients are successfully integrated into Ventra’s systems and processes. The analyst will support data analysis and collection, SOP development, and coordination across teams, along with the creation and management of business cadence reports that track portfolio performance, ticket support metrics, and client survey results. Through this work, the Senior Business Analyst enhances visibility, strengthens standardization, and drives operational excellence across the onboarding lifecycle.

• Complete analysis to define problem size, quantify impact through metrics, and create return-on-investment (ROI) tracking for optimization projects, which may include denials, claim edits, ERA/EFT setup, eligibility validation, and other billing system components, etc.
• Use SQL and other analytical tools to perform data validation, root-cause analysis, and performance measurement related to optimization and onboarding initiatives.
• Perform analysis on claim workflows for denials, rejections, acknowledgments, and payments; identify root causes and recommend fixes.
• Make updates in billing systems to implement optimization initiatives and corrective actions.
• Facilitate requirements gathering for new enhancements, automation, and optimization projects.
• Translate business needs into system requirements and partner with IT to implement and validate changes.
• Partner with stakeholders to prioritize optimization projects that drive efficiency, reduce rework, and improve revenue cycle outcomes.
• Support client onboarding through data collection and analysis, internal coordination, SOP documentation, and post–go-live performance metric reviews.
• Create and maintain business cadence reports tracking portfolio performance, ticket support metrics, and client survey outcomes.
• Conduct ad hoc research and analysis to support leadership with actionable insights and performance reporting.

• Bachelor’s degree in Business, Information Systems, Data Analytics, or a related field.
• 5+ years of experience in healthcare revenue cycle management, billing system optimization, or process improvement.
• Strong SQL, Excel, and data analysis experience required.
• Experience with revenue cycle or billing platforms (e.g., MedSuite, Epic, IDX, NextGen, or similar).