Senior Business Analyst - ServiceNow

Senior Business Analyst

Responsibilities

• Identify and gather input from stakeholders to define and clarify requirements
• Manage concise definition of scope across the entire program
• Create and maintain documentation relevant to the management of the program and associated projects
• Work closely with software engineers, QA, product managers, and other engineering teams to ensure high-quality products and features are delivered on time
• Act as scrum master, managing project schedules while identifying and communicating potential issues to stakeholders
• Take responsibility for release schedules and milestones, maintaining high velocity in a fast-paced environment
• Provide hands-on software development, project management, and cross-functional coordination to deliver outstanding program outcomes
  

Requirements

• Bachelor’s degree in a technical field or equivalent practical experience
• 4+ years of Business Analysis experience, focusing on emerging technologies or related technical fields
• 1+ years of experience in ServiceNow implementation
• Experience in software development and experience managing end-to-end execution of programs that span multiple engineering teams
• ITSM/ITOM/HRSD knowledge
• Proficiency in Agile software development methodologies
• Experience as a Scrum Master and driving development sprints
  

Nice to have

• Experience in Software Engineering
• Experience in problem-solving within fast-paced and constantly changing environments
• Ability to communicate technical concepts to non-technical audiences
• Experience working cross-functionally with technical and non-technical teams
• Strong spoken and written communication skills