Senior Business Analyst

Summary:

We are seeking a skilled and detail-oriented ERP Business Analyst who will act as a key bridge between customer requirements and solution delivery, ensuring business needs are accurately captured, analyzed, and translated into scalable ERP implementations. This role is ideal for someone who enjoys understanding how businesses operate and translating that understanding into effective ERP solutions.The ERP Business Analyst works closely with customers and internal teams to ensure clarity, alignment, and successful delivery across the ERP lifecycle.

Job Responsibilities:

1. Customer Requirements Gathering & Stakeholder Management Lead detailed requirement gathering for ERP implementations across business functions such as Finance, Sales, Inventory, Manufacturing, CRM, and Operations Interface with client stakeholders and engagement partners to understand RFP/RFI requirements and business expectations Ensure complete capture of both stated and unstated business needs through structured discussions and analysis

2. Solution Analysis & Functional Documentation
Translate business requirements into clear functional and non-functional specifications aligned with ERP capabilities Create process flows, AS-IS / TO-BE models, workflow diagrams, and system specifications. Analyze system capabilities to ensure optimal utilization of standard ERP features before recommending customizations

3. RFP / RFI Solutioning & Pre-Sales Support
Collaborate with pre-sales, solution architects, and technical leads to design accurate and competitive ERP solutions. Stitch together end-to-end RFP/RFI responses, ensuring functional, technical, and commercial alignment. Assess and communicate the financial and operational impact of proposed ERP changes or enhancements

4. Customer Engagement & Solution Validation Maintain regular cadence with customers for requirement validation, clarications, and solution alignment. Present and demonstrate ERP solutions, prototypes, or workflows to enable customer understanding and coincidence Incorporate customer feedback into solution design and guide delivery teams on required changes 5. Delivery Team Collaboration & Quality Assurance Act as a functional bridge between customers and ERP delivery teams Share customer inputs and business priorities with consultants and developers. Review test cases to ensure 100% coverage of documented business requirements. Support QA activities through functional validation, integration testing, and UAT participation.

6. Change Management & Continuous Improvement Facilitate and manage change requests while evaluating their impact on ERP architecture, timelines, and cost. Conduct root cause analysis on solution gaps or deviations before customer presentations. Use data modeling and analysis to recommend functional improvements and process optimizations

7. Project & Delivery Support
Support Project Managers and Principal Consultants in defining project milestones and delivery phases. Challenge delivery assumptions to ensure feasibility, scalability, and business alignment. Ensure timely delivery of high-quality ERP solutions and overall customer satisfaction.

8. Domain Expertise & Knowledge Contribution
Collaborate with other Business Analysts to share ERP knowledge and best practices. Contribute to internal knowledge repositories through case studies, whitepapers, and reusable use cases. Conduct market and ERP ecosystem research to provide updated insights for ongoing and future projects

Required Skills:

Must-Haves: 5-9 years of experience as a Business Analyst in enterprise or technology-driven environments Hands-on experience working on solution implementation or pre-sales engagements Exposure to multiple business domains such as Finance, Sales, Operations, Supply Chain, CRM, or HR Comfortable interacting with customers, pre-sales teams, and delivery stakeholders Strong interest in building scalable, business-driven solutions