Senior Associate -Technology Risk & Control

AMERICAN EXPRESS

5 - 10 years

9 - 13 Lacs

gurugram

Posted:5 hours ago| Platform:

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Skills Required

career development manager quality assurance finance project management information security analytical operational risk management issue resolution wellness financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Senior Associate, Technology Control Management Issues, Events Remediation will:

Investigate and conduct root cause analysis while also addressing repeated issue types
Scope, prioritize, and support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) / Control Management teams as necessary
Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact, impact analysis/impact estimates, and investigate as necessary to understand and address the root causes
Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
Create documentation and gather supporting evidence for issue fixes and controls that are implemented.
Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
Opine on the effectiveness of control enhancements related to issues
Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution
Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees
Build cordial working relationship across stakeholders including Technology, Compliance, ECMU, ORGG and peer CM teams among others.

Required Qualifications:

5+ Years experience in operational risk management Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Experience within financial services industry
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Demonstrate history and ability to manage teams, spread over geographies and with varying backgrounds
Have executive presence and be able to provide status updates to senior leadership.

Preferred Qualifications:

Bachelor s degree in engineering and technology, Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:

Scoping, prioritizing, and support remediation of technology issues
Investigating and conducting root cause analysis to address repeated operational risk issue types
Performing quality assurance on documentation of operational risk issues and events
Overseeing the remediation process for operational risk issues and events
Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability
Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
Previous experience in a technical role.

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