Senior Associate

Responsibilities:

• To Process Various Loan servicing activities/inquiries/requests adhering to laid down procedures and ensuring that the established service standards are met.
• Assists in escrow analysis on all escrowed accounts within the guidelines
• Ensure all escrow items are remitted promptly before the delinquency date
• Setup Borrower account with the Tax Vendor
• Monitor non-escrowed accounts on Watchlist and ensure timely escalation.
• Adherence to the SLAs – Productivity, Turn-around time and accuracy.
• Monitoring the Mailbox and act promptly without delay.
• Innovative approach to work and continuously identifies and implement Process improvements.
• Take part in testing phase of new enhancements to applications.
• Receive direction from supervisors and escalate non-routine customer concerns to experienced individuals.
• Provide Subject matter expertise and interpretation of procedures to less experienced individuals.
• Respond independently to complaints escalated at highest level.
• Provide Training and guidance to less experienced individuals and perform Quality assurance and approve the work of other staff.
• Audit Loan system of record, identify customer complaints and ensure compliance.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal Stakeholders.
• Receive direction from leaders.
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• University Masters/bachelors degree in business or related discipline.
• 4+ Years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training and education.
• Tax and Escrow Processing experience.
• Knowledge of all Mortgage and consumer lending, practices and regulations.
• Sound knowledge of Microsoft Office (Word, Excel and Outlook) skills.
• Ability to interact with all levels of an organization.
• Strong verbal and written communication skills are crucial for engaging with candidates and hiring managers.
• Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting.
• Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands.
• Strong work ethic and a sense of urgency.
• Skilled in managing sensitive information while upholding privacy.
• Handling workload and special projects efficiently.
• Ability to work both independently and within a team environment.