Senior Associate- Property Management

About the Role

We are hiring a Property Management Specialist to take ownership of a critical client-facing role within our property operations team. You will be stepping into a position previously managed by a single point of contact, so the ability to operate independently, manage clients confidently, and handle operational tasks efficiently is essential.

This is an in-office role, ideal for someone who thrives in a fast-paced environment, has a high attention to detail, and is comfortable taking initiative with minimal supervision.

RequirementsKey Responsibilities

• Manage daily property operations including service requests, tenant coordination, vendor communication, and issue resolution.
• Serve as the primary point of contact for clients, ensuring professional and timely communication.
• Handle financial-related tasks such as billing, invoicing, and reconciliation tracking.
• Follow up on deliverables, project timelines, and task completion across internal and external stakeholders.
• Interpret and apply client-provided documentation to perform duties accurately.
• Generate weekly/monthly status reports and keep clients updated on progress and issues.
• Proactively identify and escalate blockers, risks, or delays to internal management.
• Maintain organized documentation, task tracking, and ensure deadlines are consistently met.

Must-Have Qualifications:

• Solid understanding of property management operations, tenant/vendor coordination, and maintenance workflows.
• Basic accounting knowledge (billing, invoicing, reconciliations).
• Excellent written and verbal communication skills — daily interaction with clients is a key part of the role.
• Proven ability to work independently, handle client-facing responsibilities, and own the workflow.
• Strong organizational and time management skills — must be able to juggle multiple deadlines.
• Comfortable working in a documentation-light environment where SOPs may be limited.

Preferred Skills

• Prior experience in client-facing roles, particularly within property, facilities, or real estate operations.
• Familiarity with property management tools like Buildium, AppFolio, Yardi, etc.
• Ability to manage project updates, reports, and service-level expectations independently.
• Email Prospecting – Ability to identify and reach out to leads via email.
• Advanced Canva – For designing property flyers, marketing materials, and internal visuals.
• Inbox Management – Skilled at managing high-volume email inboxes and prioritizing replies.
• CRM Management – Experience working with customer databases and tracking follow-ups.
• Advertising Knowledge – Running and managing property ads across online platforms.
• Property Listing Creation – Strong copywriting and posting skills for property marketplaces.

Job Types: Full-time, Permanent

Work Location: In person