Senior Associate PMO

About the Organisation

DataFlow Group is a pioneering global provider of specialized Primary Source Verification (PSV) solutions, and background screening and immigration compliance services that assist public and private organizations in mitigating risks to make informed, cost-effective decisions regarding their Applicants and Registrants.

DataFlow with its best practices in this field such as a high level of data security, cutting-edge technology, rigorous processes, qualified research analysts, and a global network of over 100,000 issuing authorities, verifies professionals credentials from the primary issuer of the document - regardless of its nature.

Job Summary:

Key Responsibilities & Accountabilities:

1. Thorough end to end testing of features, functionalty and enhancements

2. Client Migration/onboarding on Apex

3. Operational Efficiency & AHT Optimization:

• Analyze existing operational workflows to identify bottlenecks and opportunities for Average Handling Time (AHT) reduction.
• Design and propose process improvements and technology-based solutions to enhance efficiency.
• Oversee the implementation of AHT reduction initiatives, ensuring measurable impact.

4. Process Enhancement & Automation:

• Identify and champion opportunities for process automation within key operational areas.
• Collaborate with IT and product teams to translate business needs into technical requirements for process automation and streamlining.
• Lead efforts to standardize and optimize operational processes across the organization.

5. Solution Prioritization & Impact Analysis:

• Develop and apply a robust framework for assessing the impact and feasibility of all Ops PMO solutioning requests.
• Collaborate with business stakeholders to accurately prioritize initiatives based on strategic value, operational impact, and resource availability.
• Provide clear, data-driven recommendations for solution development and deployment.

Qualifications & Skills:

• 1-3+ years of experience in an Operations, PMO, Process Improvement, or Solutioning role.
• Proven experience in managing and optimizing complex operational processes.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication, presentation, and stakeholder management skills.
• Preferable experience with process mapping tools and methodologies (e.g., Lean, Six Sigma).
• Familiarity with project management principles and tools.