Senior Associate - PFC

Patient Finance Counsellor

• Financial Admission Counselling:

  
  
  • Conduct comprehensive

    admission counselling

    specifically focused on the financial aspects of patient treatment plans.
  
  
  • Clearly explain estimated costs of procedures, hospital stays, consultations, and ancillary services to patients and their families.
  
  
  • Educate patients on various payment options, including self-pay, insurance coverage (private and government schemes), and installment plans.
  
  
  • Assist patients in understanding their insurance benefits, deductibles, co-pays, and out-of-pocket expenses.
  
  
  
  



• Financial Coordination & Management:

  
  
  • Serve as the primary point of contact for all

    finance

    -related inquiries from patients and their families from admission through discharge.
  
  

  • Coordinate

    closely with the billing department, insurance desk, and TPA (Third Party Administrator) teams to ensure accurate billing, claims submission, and pre-authorization processes.
  
  
  • Facilitate the collection of initial deposits, co-payments, and outstanding balances in accordance with hospital policies.
  
  
  • Provide estimates of charges for planned admissions and procedures, and update patients on changes in their billing status.
  
  
  • Manage patient financial records, ensuring accuracy, confidentiality, and compliance with hospital regulations.
  
  
  
  



• Patient Care & Support:

  
  
  • Exhibit exceptional

    patient care

    by addressing financial concerns with empathy, sensitivity, and clear communication.
  
  
  • Help patients navigate complex insurance policies and resolve discrepancies in billing or coverage.
  
  
  • Liaise with social workers or patient advocates when necessary to identify financial assistance programs or charitable options for needy patients.
  
  
  • Ensure all financial communication maintains transparency and builds trust with patients and their families.
  
  
  
  



• Inter-departmental Coordination:

  
  
  • Collaborate effectively with the admissions team to integrate financial counselling into the overall admission process.
  
  
  • Work with clinical departments to understand the scope of treatment and its financial implications for patients.
  
  
  • Participate in departmental meetings and provide feedback on financial counselling processes to improve efficiency and patient satisfaction.