Job
Description
Senior Associate - ITAM at ZS IT team will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as we'll as monitoring application usage, and reporting compliance of software usage. IT Program associate works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re-harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis. What you'll do : Review new software requests for accuracy and adherence to standards and policies Responsible for collecting the information from end users and coordinating with additional support team to review the software needs. Initial assessment, research, and resolution of basic incidents and requests regarding use of software and components. Work with requestors on alternative options, and ensure the necessary data is captured for compliance, procurement. Escalate compliance matters, standards or policy deviations, and other software related issues to internal escalation teams Compile and maintain inventory of company software and systems assets for the purpose of tracking their corresponding licenses. Administer license change management and license closure. Utilization of the Inventory Tools/ Central repository for optimized use of software licenses / re-harvest or redeployment Ensures the end-to-end user experience and acts as a single point-of-contact for the end user. Periodic review of SaaS / critical tools to ensure that they are compliant with terms of usages Assignation of licenses or removal for various tools. Supporting various IT functions for operational support. Prepare of various reporting ranging from software status to financial spends Responds to requests from managers, and team members, for specific Programs What you'll bring : Possess bachelors degree in information technology, computer science, or business administration, or in another related field 2 to 4 years of experience in software asset management Ability to translate licensing terms and conditions in License agreements Strong knowledge of contract, licensing, and data privacy regulations/laws and best practices Strong communication, interpersonal, team oriented, organizational, and service mindset. Proactively identify cost savings opportunities relating to software and software maintenance Strong end user service skills Self-motivated, goal oriented, and an innovative thinker Ability to work both independently and in a team-oriented, collaborative environment. Familiar with Microsoft O365 tools Able to prepare the reports in tools like excel. Must be able to handle multiple tasks and ensure proper follow up is maintained SAM certified professional will be a value add.
