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Iron Mountain
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Senior Associate

Senior Associate

Iron Mountain

4 - 6 years

6 - 8 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Time management Focus Client Service Representative Wellness Customer support Account management data privacy Information management MS Office Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation.

THE SUCCESSFUL CANDIDATE WILL

Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Interact and partner with customers to address their concerns and resolve their issues from start to finish
Understand how the assigned duties relate to others in the team and how the team integrates with other related teams

Exemplary demonstration of customer focus and customer empathy with every interaction

SKILLS & BEHAVIORS

Ability to exhibit the IRM company values at all times
Act with Integrity
Own Safety and Security
Build Customer Value
Take Ownership
Promote Inclusion and Teamwork
Basic computer skills, including website navigation and working knowledge of Microsoft Office & Google suite
Ability to successfully manage client relationships
Flexibility and Adaptability to a rapidly changing environment
Strong Customer Focus and Customer Empathy mindset
Strong organizational and time management skills
Strong critical thinking and problem solving ability - Recognizes and solves typical problems that can occur in ones own work area without supervisory approval. Evaluates and selects solutions from established options
Impacts their own team through the quality of the services or information provided.

DESIRED EXPERIENCE REQUIRED

4-6 years in a Customer Care / Account Management role
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening

WHAT S IN IT FOR YOU?

Be part of an ever evolving global organization focused on transformation and innovation
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
Global connectivity to learn from 26,000+ teammates across 52 countries
Be part of a winning team who embrace diversity, inclusion, and our differences
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement

Category: Customer Support

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Senior Associate