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Delhivery
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Senior Associate

Senior Associate

Delhivery

0 years

0 Lacs

maharashtra

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

monitoring metrics engagement support design development mapping network

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Associate

Mumbai_HQ_Office (Maharashtra), Mumbai, Maharashtra, India

Department

Account Management

Job posted on

Oct 30, 2025

Employment type

Permanent

Monitoring and driving key performance metrics i.e., Delivery TAT, Delivery Performance, and others.

Client engagement to support clients in business operations and the shipment life cycle.

Initiating and leading the design and development of tailored solutions that support client requirements

Resolving customer escalations, preparing RCA, and providing the solution

Monitoring speed of delivery, volume & root cause of fluctuation

Collaborate with internal stakeholders to maintain and increase the performance of client accounts

Designing SOP, mapping and freezing requirements, and providing the best solutions to the business

Sharing inputs over network expansion, considering competitor presence & their strategy

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Delhivery

Truck Transportation

Gurgaon Haryana

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Senior Associate