Senior Associate

DBS Bank

2 - 7 years

6 - 11 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

rest python mq microsoft azure cloud platforms sql microservices scripting system grafana appdynamics infrastructure application support kafka troubleshooting management systems splunk shell scripting api aws log analysis soap middleware itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage L2/L3 support for credit card applications including authorization, settlement, rewards, billing, and dispute modules.
Lead incident management and root cause analysis for critical issues impacting card transaction flows.
Oversee batch processing, settlement jobs, and ensure timely completion of billing cycles.
Collaborate with vendors (e.g., Visa, Mastercard, card processor platforms) to resolve integration and platform issues.
Maintain SLAs for production systems and manage escalation paths for high-priority incidents.
Ensure security and compliance (PCI-DSS, audit controls, regulatory guidelines) in all support operations.
Drive monitoring, alerting, and observability improvements using tools like Splunk, AppDynamics, Grafana, or similar.
Coordinate system upgrades, hotfixes, and deployment of patches across environments.
Maintain knowledge base, runbooks, and documentation for recurring issues and operational procedures.
Work closely with development, QA, infrastructure, and vendor teams to ensure seamless release and change management.
Train and mentor support analysts and ensure knowledge transfer within the team

Education / Preferred Qualifications

Bachelor s degree in computer science, Information Technology, or a related field.
Certification in ITIL v3/v4 preferred.
PCI-DSS or payments-related certifications (e.g., PCIP, CISSP) are a plus.

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