Senior Associate - CSM

Role Overview:

This role will require you to have:

• Ownership of customer onboarding from initiation to business as usual
• Customer-centric approach and responsible for customer success ensuring there are no teething issue post launch
• Responsibility to work across cross-functional teams, cultures and geographies
• Ability to work in a matrix and fast paced environment
• Understanding the scope of work and ensuring projects run in adherence to the project timelines
• Negotiation skills with stakeholders ensuring the delivery and quality of project deployment is in accordance with industry standards
• Ability to work in an unstructured environment with focus and attention to detail
  

Requirements

How will you create Impact:

Responsibilities:

• Project Management to ensure the project delivery is on time with first-time-right.
• Client and cross-functional stakeholder management across the geographies and cultures
• Detailed oriented, experienced in doing root cause analysis and explore the solutions.
• Excellent verbal and written communication skills.
• Being Proactive and self-driven.
• Time Management is a must
  

Experience:

• 3+ years of overall experience in customer centric or related roles
• Experience/ Understanding in international cross-border remittance preferred
• Excellent written and verbal communication skills in English; knowledge of a foreign language is a plus
  

Benefits

Interview rounds & assessments:

Table for Two:

A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

Beyond the Bio:

A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

Manager Meetup:

A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.Read more about TerraPay here.

Our culture & core values:

At TerraPay, we don't just talk about our values—we live by them.

Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment

are the principles that guide everything we do. If you're looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we've got you covered. Join us in one of our

10 offices worldwide and

collaborate with a diverse team representing

40+ nationalities

.Explore more vacancies here.Click here to see what our employees feel about TerraPay.Stay connected with TerraPay on LinkedIn.