Senior Associate Cash Apps

Job Description

Hi Connections, Hiring Senior Associate - Cash Application Exp: 2-6 Yrs Worf From Home Mandatory : Graduated Experienced in Cash Application Good Communication Immediate Joiners Cash Application 1. Download bank statements and perform daily work allocation to the team 2. Review and apply the cash/credit flow into the system against invoice/debits which is not been automatically applied by the system itself 3.Research and resolve unidentified & unapplied payments 4. Research and respond to generic mailbox queries 5.Prepare weekly/daily Tracking report for the unapplied credits on the customer account 6.Participate in weekly calls with clients to resolve process issues 7. Update Cross entity payment trackers 8.For language dependent cases update Trackers and work with language enabled delivery centers for closure 9. Handle Bad debt recoveries Overall 1. Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis 2. Track and report Service Level Agreement (SLA) 3. Acting as a backup to the Team lead as and when required 4. Perform Quality checks as per the agreed criteria 5. Participate in Quality and Continuous improvement initiatives 6.Create and publish Management Reports 7.Active participation in Learning & Developments 8.Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change 11. Month End Closer/Year End Closer activities to be performed based on the schedule 12. Work allocation to the team • Coordinating with external clients and internal stakeholders via email to resolve the issues 13.Explore for continuous process improvements and share best practices across teams Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com Kindly Send your Resume @ Abinaya.Manoharan@Sutherlandglobal.com Ping or Whatsapp @ 9791385843