Senior Associate - Admission & Billing

The Admission & Billing Associate plays a crucial role in ensuring a smooth admission process for patients at Manipal Hospitals. This position involves managing patient data, coordinating with various departments, and ensuring accurate billing processes. The associate will be responsible for greeting patients, collecting necessary documentation, verifying insurance information, processing payments, and addressing any inquiries related to admissions and billing.
 

- Greet and assist patients during the admission process.
- Collect and verify patient information and documentation required for admission. - Process insurance verification and assist patients with understanding their coverage options. - Manage patient billing, including generating invoices, processing payments, and handling inquiries regarding bills. - Coordinate with medical staff and other departments to ensure seamless patient flow and accurate data handling. - Maintain patient confidentiality and adhere to hospital policies and regulations. - Address patient and family inquiries promptly and professionally. - Support the implementation of billing systems and processes to enhance efficiency. Skills and Qualifications: - Strong interpersonal and communication skills. - Attention to detail and accuracy in data entry and billing processes. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Familiarity with healthcare billing procedures and insurance verification processes. - Proficiency in using computer software and electronic health record systems. - Problem-solving skills and ability to handle patient concerns with empathy. - Basic knowledge of medical terminology is preferred. Tools and Technologies Required: - Computer systems and electronic health record (EHR) software. - Billing and invoicing software. - Microsoft Office Suite, particularly Excel and Word. - Communication tools such as email and phone systems. - Patient management systems.