Senior Analytics Consultant

Job Description

What Your Responsibilities Will Be Performance Analytics & Insights: Develop dashboards to monitor goals (Implemented, Velocity, Quality, Gong, and C-Sat). Identify trends, gaps, and opportunities to improve consultant productivity and implementation outcomes. Operational Improvements: Partner with GoLive leaders to evaluate and improve important processes, from onboarding to case management and implementation lifecycle. Lead quantitative analyses to assess operational bottlenecks, with clear recommendations to improve throughput and reduce customer friction. Help develop projects like queue rebalancing, forecast accuracy, and risk management models Strategic Decision Support: Build models and scenario analyses to inform investment decisions, staffing plans, or process changes. Collaborate with partners in Sales, Product, and Engineering to align with GoLive priorities Enablement & Change Management: Package and present analytical findings to partners ranging from consultants to senior leadership. Translate complex data into compelling narratives that support adoption of OpEx-led projects. Document analytical frameworks and support self-service tools for leaders. What Youll Need to be Successful 7+ years of experience in business analysis, data analytics, or operations strategy (consulting, SaaS, or tech environment preferred). Experience analyzing complex datasets using Excel (can perform complex functions), SQL, and Power BI. Experience with process improvement methodologies and implementation life cycles. Experience with performance benchmarking or workforce optimization. Experience communicating and collaborating with partners to accomplish shared outcomes. Experience applying business insights to improve operational processes and deliver customer-focused outcomes. Experience working with ambiguous problems and structuring data-driven analyses to support decision-making. Systems thinking the ability to see how individual improvements affect broader organizational outcomes. Experience identifying data patterns and using insights to recommend or guide improvements.