Senior Analyst

eClerx

1 - 5 years

3 - 7 Lacs

Pune

Posted:17 hours ago| Platform:

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Skills Required

network security networking mac technical support linux hr generalist activities employee relations ios xcode iphone objective c talent acquisition employee engagement recruitment troubleshooting technical documentation itil swift

Work Mode

Work from Office

Job Type

Full Time

Job Description

Addressing user tickets regarding hardware, software and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
To perform the system changes adhered to organizational policies
VIP support

Requirement:

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Knowledge of ITIL Foundation V3 / V4 (Certified candidates have added advantage)
Excellent verbal and written English

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