Senior Analyst - Deals Desk

Freshworks is on a mission to help businesses provide exceptional customer and employee experiences through innovative and affordable software solutions. With a global presence and a diverse suite of cloud-based products, Freshworks is a leader in the software-as-a-service industry. We are seeking a highly skilled and collaborative individual with expertise in Deals Desk, Order Management, and Billing in a SaaS environment. In this role, you will be responsible for identifying and driving system enhancement initiatives on CPQ, CRM, and more, in close collaboration with both business and IT teams. Key Responsibilities: - Collaborate with Deals Desk and Order Management teams to automate processes on CPQ. - Work with IT teams to enhance SFDC based on requirements from pre-sales support teams. - Engage with Sales team to improve the quote creation process. - Conduct education sessions for internal teams to promote CPQ platform adoption. - Establish strong relationships with IT and vendor teams to deliver projects on time. - Create BRDs for requirements from support and sales teams. - Develop test cases, coordinate testing, and maintain the UAT tracker. - Troubleshoot system errors, address sales inquiries, and coordinate with IT for issue resolution. - Implement product pricing updates in coordination with the Product team. - Ensure correct approvers configuration per Sales org changes with the RevOps team. - Track project timelines, milestones, and provide progress updates to management. - Utilize tools like Microsoft Excel, Google Suite, SAP for reporting, data analysis, and process optimization. Qualifications: - 8+ years of experience in Deals Desk, Order Management, and Transformation - Hands-on experience with CPQ and SFDC enhancements - Strong communication and collaboration skills - Project management expertise - Certifications in Agile, Scrum, PMP are a plus - Ability to work effectively with IT teams - MBA degree preferred - Problem-solving skills with attention to detail - Proficiency in Excel, Google Suite, Microsoft Word, PowerPoint - Excellent time management skills and ability to meet deadlines in a fast-paced environment If you are detail-oriented, passionate about process improvement, and thrive in a dynamic SaaS environment, we invite you to apply for this exciting opportunity!,