Job
Description
At Iron Mountain, we understand the importance of work done well and its positive impact on our customers, employees, and the planet. We are looking for smart and dedicated individuals to join our team. Whether you are starting your career or seeking a change, come talk to us and discover how you can enhance the value of your work at Iron Mountain. Iron Mountain offers expert and sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We take pride in partnering with over 225,000 customers globally to preserve their valuable artifacts, optimize their inventory, and ensure data privacy through innovative and socially responsible practices. If you are intrigued about being a part of our growth story and developing your skills in a welcoming culture that values your unique contributions, let's begin the conversation. For over 70 years, Iron Mountain Incorporated (NYSE: IRM) has been a strategic partner in caring for information and assets. As a global leader in storage and information management services, trusted by 95% of the Fortune 1000 companies worldwide, we focus on protecting, unlocking, and maximizing the value of your work, regardless of its format or location. We bridge the gaps between paper, digital, media, and physical data to extract value throughout its lifecycle, aiding in building organizational resilience with a core commitment to sustainability. Our partnership aims not only to preserve institutional knowledge and enhance efficiency, security, and access but also to elevate the meaning of your work, as it holds the power to accelerate and enhance your business. Iron Mountain is dedicated to driving meaningful change and is currently seeking an experienced Black Belt in Enterprise Business Process Improvement to join our Enterprise Excellence team. This role is crucial to our Global Business Services (GBS) platform and focuses on end-to-end process transformation across Iron Mountain's global operations. The appointed leader will spearhead initiatives to enhance efficiency, improve customer experience, streamline operations, and deliver measurable results. **Role Overview:** As a key member of the Enterprise Excellence team, you will lead a portfolio of improvement projects utilizing Lean, Six Sigma, DMAIC, Agile, and structured problem-solving methodologies. Your efforts will optimize critical processes, establish best practices, and leverage automation to align with Iron Mountain's strategic priorities. **Key Responsibilities:** - **Strategic Process Transformation & Standardization:** - Identify, standardize, and automate high-impact processes across GBS, ensuring alignment with enterprise goals and customer experience standards. Leverage best practices to create a unified approach to operational excellence. - **Portfolio Management & Prioritization:** - Operational Excellence Using Lean and Six Sigma: Apply Lean, Six Sigma, Agile, and other methodologies to streamline end-to-end processes. Conduct root cause analysis and deploy process control techniques to enhance operational efficiency, quality, and compliance across global teams. - **Cross-Functional Collaboration & Engagement:** - Collaborate with Global Process Owners to drive enhancements across critical GBS functions, aligning process improvements with broader business goals. Facilitate cross-functional workshops to encourage collaboration and implement impactful changes. - **Coaching & Change Management:** - Train and coach teams on continuous improvement principles, fostering a culture of operational excellence. Support change management efforts by establishing a framework for sustainable adoption and scaling best practices across the organization. - **Performance Tracking & Reporting:** - Establish and monitor key performance indicators (KPIs) for each project to track progress and measure results. Develop visual management tools and dashboards to offer real-time insights into process health and project impact, ensuring alignment with GBS leadership goals. **Functional Knowledge, Skills, And Competencies:** - Understands technology as a process enabler - Hands-on, meticulous, and capable of seeing the big picture - Skilled at breaking down problems and complex situations into actionable steps - Strong ability to map processes from current state to desired future state - Excellent problem-solving and analytical skills with a data-driven approach and solid business acumen - Known for driving and embracing change - Strong communication, training, and facilitation skills with the ability to influence others - Capable of operating independently in a fast-paced and evolving environment - Demonstrated results with Lean, Kaizen, and continuous improvement - Consistent track record of leading multi-functional teams - Willingness to travel up to 25%, primarily domestic - Familiar with agile methodologies and ways of working - Ability to engage and influence stakeholders at all levels - Proficient in multitasking in a fast-paced environment while effectively prioritizing tasks - Possesses learning agility and proactively seeks out new concepts and technologies to expand expertise - Strong coaching and mentoring competency **Candidate Education Requirements:** - 10+ years of experience, including industry Six Sigma Black Belt certification from an accredited institution - Bachelor's degree required, preferably in Engineering; Six Sigma Black Belt or Master Black Belt certification mandatory. An advanced degree such as an MBA is a plus - Proficiency in English language, both written and verbal **Background/Experience:** - Over 10 years of experience leading large-scale Six Sigma and Lean initiatives in global, cross-functional environments - Proven success in process mapping, standardization, and performance monitoring, particularly in high-impact business functions - Strong background in data analytics, KPI benchmarking, and statistical modeling to support data-driven decision-making and insights **Core Competencies:** - Mastery of Lean, Six Sigma, DMAIC, and Agile methodologies with expertise in statistical process control and structured problem-solving - Demonstrated capability in managing complex, multi-phase projects across departments with a track record of measurable outcomes - Ability to translate data insights into strategic process improvements and create visual management tools to communicate KPIs and process performance - Excellent verbal and written communication skills, adept at conveying complex information to diverse audiences, including senior leadership - Strong cross-functional skills to drive engagement and align teams around shared goals in an international setting **Industry Knowledge:** - Experience in Finance or IT industries is advantageous, bringing an understanding of specific regulatory, compliance, and operational requirements in these sectors At Iron Mountain, we are committed to providing storage and information management services to over 225,000 organizations in 60 countries. We secure our customers" critical business information, sensitive data, and cultural artifacts while reducing costs, mitigating risks, ensuring compliance, and facilitating digital and sustainable solutions across various sectors. If you require special accommodations due to a physical or mental disability, please email accommodationrequest@ironmountain.com. Learn more about our Equal Employment Opportunity commitment in the Supplement.,
