Senior Admissions Counselor

JOB SCOPEA successful Admission Profiler excels in initiating contact with potential leads,thoroughly qualifying them, and cultivating genuine interest and necessity inupGrad’s programs and offerings.As an Admission Profiler you will serve as the vital link between upGrad’spotential learners and our Admission Counsellors. Your primary objective is toestablish a meaningful connection with the learner, understand theirrequirements, and effectively arrange Video Counselling [VC] sessions withour Admission Counsellors.RESPONSIBILITIES & DUTIES• Engage with assigned leads and promptly initiate contact through theauto dialer system.• Qualify leads by assessing their interest, needs, and eligibility for upGrad'sprograms.• Build rapport, credibility and establish trust with leads through effectivecommunication and active listening.• Schedule Video Counselling [VC] sessions with Admission Counsellors forqualified leads.• Coordinate schedules and ensure smooth communication between leadsand Admission Counsellors to facilitate the enrollment process.• Maintain accurate records of lead interactions and follow-up activities inthe CRM system.BASIC ELIGIBILITY CRITERIA• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ),with at least 1 year spent in a single company.• Min Graduation is required.• Previous experience working a 6-day work week.• Currently working in the capacity of an individual contributor.• Proven track record of meeting targets in the existing company.SKILLS• Excellent verbal communication skills with an emphasis on fluency in theEnglish language.• Ability to listen effectively, build trust with potential learners, andapproach situations with patience and empathy.• Ability to persuade learners towards attending the Video Counselling [VC]session to ultimately influence their enrollment decisions.• Basic proficiency in MS Office Suite & CRM management foradministrative tasks and reporting requirements.