Senior Account Manager

Job Description

Job Description: Core Competencies (Mandatory): - Drive sales and renewals for existing accounts in own scope securing pipeline, new revenue opportunities and maintain customer relationships. Key Account Specialist: - Generate sales among client accounts, including upselling and cross-selling. - Serving as a primary point of contact for escalated issues, providing timely and effective resolution to maintain high customer satisfaction. - Develops and maintains long-term relationships with accounts. - Makes sure clients receive requested- products and- services in a timely fashion. - Must have previous- experience- in- selling- SaaS based solutions- to- the clients in Retail/FMCG- Sector - Experience in managing Analytics & AI based services. - Core competencies should include presentation skills, pitching SaaS based solution to senior managers and Proposal Development/Writing. - Identifying client requirement and ability to match client need with suitable product offering. - The candidates will be required to manage client expectations, service level requests, new business requirements and relationship management. Client Relationship Management & Business Growth: - The Account Manager will be required to onboard and manage customer delivery months and ensure complete customer satisfaction. Key competencies should include: - Devised key account management strategy by personally developing strong, long-term relationships with clients. - Account Management, tracking case/business inflow, Pipeline creation, Renewal of expiring customer contracts to ensure business continuity. - Ensure productivity, increase revenue. - Reporting & regular Account Review. - Managing Service Level Agreement. - The right candidate will be required to work towards meeting the assigned revenue growth targets and must have a proven track record of achieving revenue goals in past Account Management roles. Required Skill set: - Self-driven and goal oriented. - An effective communicator with excellent presentation, relationship building & interpersonal skills strong analytical, problem solving & organizational capabilities. - Leading a Team: Must have team handling experience and should be able to mentor and motivate the sales team to meet the desired sales targets. - Stakeholder management. Skills: - Proven ability to negotiate. - Experienced in implementation of business development strategies. - Conflict resolution. - Keen interest in analyzing consumer insights, ascertaining target audience and best way to reach them in the most cost effective & flexible manner. - Strong business acumen with proficiency in collaborating with key decision-makers/ leaders across target organizations and penetrating new markets for revenue expansion & business growth. - You will thrive in our organization if you are a collaborative team player, driven and enthusiastic, with a passion for exceeding expectations and achieving remarkable progress.