Senior Academic Counsellor

About the Organization:

Headquartered in Chandigarh, PrepLadder is India’s largest online learning platform for toughest

medical entrance exams. Incepted in 2015 by school friends – Dr. Deepanshu Goyal, Vitul Goyal and Sahil

Goyal, PrepLadder was initially built to help medical students achieve their dream of cracking PG

examination. We have been acquired by Unacademy in 2020.

We aim to provide quality education which is easily accessible to everyone.

Our purpose is to ensure that “Every student, everywhere, reaches their highest potential” Categories

we cater in: Medical (NEET PG, FMGE, NEET SS) PrepLadder has close to two million sign ups/1858691 to

be precise. Our #Phenomenal strength with core values of Ownership, Transparency, Agility, and a

People First Culture is what makes us stand apart from the rest. You are encouraged to go through our

website and know more about PrepLadder before the interview.

https://prepladder.com/

Role Description:

We are looking for an enthusiastic Tele-sales Representative to contribute in generating sales for our

company. You will be responsible for closing sales deals over the phone and maintaining good customer

relationships. An effective telesales representative must be an excellent communicator and have superior

people skills. They must be comfortable presenting products or services over the phone as well as dealing

with complaints and doubts. The goal is to help the company grow by bringing in customers and

developing business.

Key Responsibilities:

1. Contact potential or existing customers to inform them about a product or service using scripts

2. Answer questions about products or the company

3. Ask questions to understand customer requirements and close sales

4. Direct prospects to the field sales team when needed

5. Enter and update customer information in the database

6. Take and process orders in an accurate manner

7. Handle grievances to preserve the company’s reputation

8. Go the “extra mile” to meet sales quota and facilitate future sales

9. Keep records of calls and sales and note useful information

Requirements:

1. Proven experience as a telesales representative or other sales/customer service role

2. Proven track record of successfully meeting sales quota preferably over the phone

3. Ability to learn about products and services and describe/explain them to prospects

4. Excellent knowledge of English

5. Excellent communication and interpersonal skills

6. Cool-tempered and able to handle rejection

7. Outstanding negotiation skills with the ability to resolve issues and address complaint