Senior Academic Counsellor

Job Description

About the Organization: Started in 2016, PrepLadder specializes in medical examinations and provides access to education services and preparation material for exams such as NEET PG, AIIMS PG,NEET SS, and FMGE. Founded by Deepanshu Goyal, Vitul Goyal, and Sahil Goyal, the company has over 85,000+ active subscribers. In July 2020 PrepLadder was acquired by UNACADEMY. At PrepLadder with over 1 Million sign-ups, our goal has been to create a world where no aspirant regrets their decision to study on our platform. We have a platform where we are able to bring the best educators and provide access to our learner base across India. Candidates are encouraged to go through our website and know more about PrepLadder before the interview. https://prepladder.com/ Job Brief: We are looking for an enthusiastic Senior Academic Counselor to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective Senior Academic Counselor must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. Responsibilities: 1. Contact potential or existing customers to inform them about a product or service using scripts 2. Answer questions about products or the company 3. Ask questions to understand customer requirements and close sales 4. Direct prospects to the field sales team when needed 5. Enter and update customer information in the database 6. Take and process orders in an accurate manner 7. Handle grievances to preserve the companys reputation 8. Go the extra mile to meet sales quota and facilitate future sales 9. Keep records of calls and sales and note useful information Requirements: 1. Min 2 years of experience in Ed-tech. 2. Ability to learn about products and services and describe/explain them to prospects 3. Excellent knowledge of English 4.. Excellent communication and interpersonal skills 5. Cool-tempered and able to handle rejection. 6. Outstanding negotiation skills with the ability to resolve issues and address complaints. Show more Show less