Section Manager

Job Title-Section Manager

Location - Banglore

Nature of Experience:

5- 7 years of work exp in Retail sales operations

Knowledge Required:

Product Knowledge

Store Operations

Visual Merchandising

I.T Operations

Logistics

Skills Required:

Focus on Results

Innovation and Openness to Learning

Customer Focus

Decision making

Planning and Analysis

People Development

Team work

Communication

Circle of Influence:

Impact from outside the organization

Customers

Responsibility Area:

Description:

Sales Target Achievement

Achievement of the category sales Targets for the store and thus contributing towards the increase in SPF and store sales target

Identify potential customers and customise selling approach to cross sell/ up-sell

Handling Customer queries

Ordering and placing the right product mix to meet customer/ store needs

Should be able to Gauge customer requirements, bulk orders and fulfillment of same

Customer Service

To ensure superior customer service at all times

Ensure major customer issues / complaints /feedbacks are escalated to the Store Manger/Area Manager

Store Operations

Ensure appropriate look and feel, smooth running and security of own stores

Maximize the store Profitability and Productivity by following the productivity parameters

Maintain the balance between optimal utilization of the wallet and meeting customer needs

Monitor compliance and provide inputs for refinement

Identify need gaps and influence product mix

To ensure timely and correct TO / TI

Ensure optimal utilization of the wallet.

To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss

Visual Merchandising

Enhancing the customer experience by effectively monitoring the look and feel of the store

Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix

Administrative Responsibility

To compile or prepare different reports

Support towards smooth and compliant store operations

MIS and Reporting

Regular analysis of sales and stocks region / store / category wise

To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly

Self & Team Development/ Teamwork

Self development

Team development by constant coaching and training

Running a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employees

Improving teamwork with peers/ markets/ PH

To ensure that all team members are groomed as per standards and adhere to the code of conduct.