Scrum Master, ServiceNow

We are looking for a seasoned Scrum Master with a strong background in Agile execution and ServiceNow ecosystems. As a Scrum Master in this role, you will lead and facilitate Agile development methodologies across various ServiceNow teams focusing on delivering impactful solutions for Customer Service Management (CSM), IT Service Management (ITSM), IT Asset Management (ITAM), Enterprise Architecture (EA), Governance, Risk, and Compliance (GRC), Security Operations (SecOps), and Strategic Portfolio Management (SPM). The ideal candidate should possess servant leadership qualities, coaching skills, and a deep understanding of Scrum principles and practices to drive team performance and deliver value to stakeholders. Previous exposure to the healthcare industry would be advantageous, enabling quicker impact on patient-centric innovation, regulatory compliance, and care delivery transformation. Your key responsibilities will include leading Agile execution at scale across multiple concurrent ServiceNow workstreams, driving outcomes through expert facilitation of program-level and team-level ceremonies, proactively collaborating to remove impediments, coaching and mentoring development teams on Agile and Scrum principles, promoting collaboration and communication within and across teams, managing product backlog with the Product Owner, collaborating with stakeholders, identifying and implementing process improvements, possessing expertise in the ServiceNow platform, and continuously learning and sharing best practices with the team. To be successful in this role, you should have at least 8 years of experience as a Scrum Master, preferably in a ServiceNow environment, with certifications such as Certified Scrum Master (CSM) and Agile certifications being required. Technical skills should include familiarity with Agile development tools, a basic understanding of software development principles, and soft skills such as excellent communication, facilitation, interpersonal skills, problem-solving, conflict-resolution, and servant leadership mindset. Join us to be part of a dynamic and innovative team, work on challenging projects that enhance healthcare delivery, grow your skills in ServiceNow and Agile methodologies, and enjoy a competitive salary and benefits package.,