SCCM Administrator

Workplace Delivery – Client Management (Intune/SCCM Support)

Services Time: 24/5

Services description:

1. SAP has upgraded to Intune infrastructure for most part of the client management, except for few servers operating with SCCM.
2. Management of Intune/SCCM client functionality of all resources within SAP on both workstations and servers.

Technical Tasks / Activities:

Intune Service Management

• Proactively monitor the Intune dashboard for critical alerts. Prioritize alerts based on severity and operational impact. Address alerts promptly and take appropriate action to resolve issues, such as troubleshooting device connectivity, policy misconfigurations etc. Maintain a record of significant alerts and actions taken for reporting purposes.
• Investigate and resolve connectivity issues between Intune and Azure Active Directory (AAD). When connectivity issues arise, especially concerning user authentication or device registration, investigate the cause using Intune and AAD logs. Verify that devices are properly registered with AAD and troubleshoot any integration issues. Escalate unresolved integration issues to the Experts team for further analysis.
• Ensure complex issues are resolved without disrupting user services. Identify complex issues such as policy conflicts, large-scale non-compliance, or critical CMG alerts. Work closely with cross-functional teams, including security, networking, and service delivery, to investigate and resolve complex technical problems. Provide timely updates to Experts team and stakeholders (if needed) about issue status and expected resolution timelines. Recommend implementing preventative measures to reduce the likelihood of similar issues recurring.
• Regular summaries of critical Intune alerts, actions taken, and resolutions.

Intune Client Management

• Monitoring devices to ensure that the Intune client agent is installed and functioning correctly.
• Managing, implementing, updating, and enhancing self-healing scenarios for clients without the Intune client or experiencing issues related to any components to ensure at the Intune client is installed and operational, and maintains proper communication with the backend.
• Monitoring, managing, and troubleshooting all incidents and problems associated with Company portal and Software Center itself.