SAP Service Management/CS

Senior SAP CS (Customer Service) / Service Management Consultant

• Lead the design, implementation, and support of SAP CS/SM solutions.
• Analyze business requirements and translate them into functional specifications.
• Configure SAP CS modules including Service Orders, Contracts, Warranties, Notifications, and Installed Base.
• Integrate SAP CS with SD, MM, and PM modules.
• Drive continuous improvements and deliver system enhancements based on user needs.
• Provide expert-level support, troubleshoot issues, and coordinate with developers for custom requirements.
• Conduct workshops, user training, and prepare documentation.

• Minimum

  6+ years

  of hands-on experience in SAP CS/Service Management.
• Strong understanding of service processes including in-house repairs, field service, warranties, and service contracts.
• Proven experience in

  end-to-end SAP implementation projects

  and global rollouts.
• Ability to write functional specs and coordinate with ABAP team.
• Good knowledge of integration with other SAP modules (SD/MM/PM).
• Excellent communication and stakeholder management skills.
• SAP certification (preferred but not mandatory).

• Experience with

  S/4HANA

  implementations or migrations.
• Exposure to Fiori apps related to Service Management and CS
• Understanding of ServiceNow or external ticketing tool integration with SAP.

• Competitive salary and performance-based bonuses.
• Exposure to international projects and cross-functional teams.
• Learning & development opportunities and career growth.
• Supportive and inclusive workplace culture.