SAP S/4 HANA Sales Order Management (SOM)

About Us:

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Description and Requirements

We are seeking an experienced SAP S/4 HANA Sales Order Management (SOM) Consultant with expertise in Order-to-Cash (OTC) processes. The candidate will be responsible for implementing and supporting end-to-end sales, delivery, and billing processes in S/4 HANA.

Responsibilities:

• Configure and implement Sales Order Management processes (order creation, pricing, delivery, billing).
• Work on S/4 HANA SOM simplifications and Fiori apps.
• Integrate SOM with FI/CO, MM, and Revenue Accounting (RAR).
• Gather business requirements, conduct workshops, prepare functional designs.
• Manage testing cycles (unit, SIT, UAT) and support go-live activities.
• Troubleshoot sales order, pricing, billing, and delivery-related issues.
• Provide documentation, training, and knowledge transfer to business users.

Qualifications:

• 6–10 years of SAP SD/SOM consulting experience, with at least 2 full-cycle S/4 HANA SOM/OTC implementations.
• Strong expertise in Order-to-Cash (OTC) processes.
• Hands-on experience in pricing, delivery processing, billing, and credit management.
• Strong knowledge of integration points with MM, FI/CO, and RAR.
• Proficiency in S/4 HANA SOM simplifications and Fiori applications.
• SAP certification in S/4 HANA Sales / SD (preferred).
• Strong knowledge of integration points with FI/CO and SD.
• Ability to analyze, troubleshoot, and resolve revenue-related issues.
• SAP certification in S/4 HANA Finance or Revenue Accounting (preferred).

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.