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For Employers

SAP MM & SD

Innoval Digital Solutions

5 years

3 - 8 Lacs

bengaluru

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

sap support manufacturing communication integration report escalation routing configuration customization collaboration resolve processing data synchronization testing interface documentation training management effectiveness service reporting teamwork

Work Mode

On-site

Job Type

Part Time

Job Description

Location : Bangalore

Posted On:08-12-2025

Experience : 4-5 Yrs

Last date : 30-12-2025

Skills :4�5 years' experience in SAP SD/MM support, preferably in a manufacturing plant or similar environment. � Excellent verbal and written communication skills, with the ability to explain IT concepts to non-technical users and document issues effectively.

?Key Responsibilities:

� Serve as the first point of contact for SAP SD/MM issues raised by plant users, including basic integration process steps.

� Recognize and report incidents affecting integration with other SAP modules (such as FI, PP, WM) or external systems.

� Collaborate with the SAP Center of Excellence (COE) team and external partners to ensure timely escalation and proper routing of complex tickets.

� Log, categorize, and escalate issues that require higher-level troubleshooting�including integration, configuration, or customization problems�to the SAP COE/partner support as per defined protocols.

� Maintain clear records of incidents and their status in collaboration with COE/partner teams.

� Participate in regular check-ins or ticket reviews with COE/partners to help track and resolve recurring issues effectively.

� Investigate and resolve functional and integration issues between SD, MM, and other SAP modules and external systems; escalate highly complex or systemic issues to the SAP COE team/partners.

� Proactively collaborate with the SAP COE Team and implementation/support partners to address technical configuration, batch processing, system integration, or data synchronization problems.

� Contribute to projects, testing cycles, or upgrades in consultation with the SAP COE/partners, ensuring new releases and interface changes are robust for manufacturing needs.

� Maintain joint documentation of recurring and resolved tickets, coordinating knowledge sharing between plant support and COE teams.

� Deliver feedback from plant operations to COE/partner teams for continuous process improvement, and participate in end-user training and change management initiatives led by COE/partners.

� Monitor the effectiveness of issue resolution and service delivery for integration, reporting any systemic or cross-application challenges to COE/partner leadership.

� Proven teamwork skills and proactive communication with centralized SAP support teams (COE) and third-party partners, with a focus on collaboration, feedback sharing, and continuous improvement.

� 4�5 years' experience in SAP SD/MM support, preferably in a manufacturing plant or similar environment.

� Excellent verbal and written communication skills, with the ability to explain IT concepts to non-technical users and document issues effectively.

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