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Posted:4 days ago| Platform: Naukri logo

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Skills Required

Application support SAP Demand planning Enterprise applications SAP APO Analytical ITSM Customer service Operations Release management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Snapshot

Location:

Karnataka - Other, Karnataka

Job ID:

JN -072025-97834

Category:

TEK-Enterprise Applications (EA)

Location:

Karnataka - Other, Karnataka

Job ID:

Category:

TEK-Enterprise Applications (EA)

Job Summary
  • Opportunity with TEKsystems
  • SAP IBP demand planning
  • SAP APO SNP to Response and supply
Job Description
Ensuring that systems are fully operational and any loss of service is restored in a timely and efficient manner
Providing a high level of service to our customers and adhering to our SLAs for response and restoration times
Working independently and collaborating(as necessary) with other teams to drive resolution to incidents.
Manages incidents and requests using online tools and following IT RUN policies and procedures
Create productive relationships with key stakeholders
Ensure that solution and application support documentation is maintained to the highest quality and accuracy
Able to drive to resolution medium to high complexity application related incidents
Plan and execute application upgrades
Able to analyze the business impact of the incident and communicate to the affected user and minimize the disruption
Deploying and supporting applications on test and production environment
Provide timely and clear communication updates to customers and leaders
Keeps track of application changes with version control
Proactively recommend enhancements to improve the functioning of the application.
Able to assess business impact and escalate issues in a timely manner
Required Skills and Experience
4-7 years of hands-on experience using SAP IBP.
Exposure to SAP APO will be an added advantage.
Hands-on experience with IBP Demand Planning
Hands-on experience with IBP response and supply
IBP configurations experience
Good understanding of the functionality of IBP response and supply
Knowledge of CPI-DS and non-SAP data integration is a plus
Knowledge on APO is required to support existing solutions in system
APO SNP (Heuristics, Optimizer, CTM)
API CIF
Knowledge in ECC MM/PP
Ability in understanding a functional specification and configure/develop/analyze/debug to meet the business needs.
Strong technical and analytical and problem-solving skills
Proven critical thinking skills
Excellent verbal and written communications skills, including the ability to communicate in business terms, create organized and informative reports, as well as comprehensive, accurate documentation
Strong customer service skills
Schedule Flexibility - responsibilities may require occasional evening and weekend work
Familiarity with ServiceNow or equivalent IT Service Management tool
Understanding of change and release management
Understanding of software development cycle


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