SAP GTS Expert

For one of my customer we are seeking expertise in the Global Trade Services (GTS) E4H platform to support and enhance our operations. The role involves close collaboration with end-users to address new requirements and resolve day-to-day issues. We require expertise in preparing Functional Specification Documents (FSDs) to capture business requirements and technical needs. The expert will support the definition and optimization of business flows in alignment with our organizational objectives. Collaboration with the Application Management Services (AMS) Team for issue resolution, enhancements, and system maintenance is essential. Effective communication between business stakeholders and technical teams is crucial for the success of this project.

Location: India(100% remote)

Duration: 1+ year(renewable)

Description:

Key Responsibilities

• Work directly with end-users to gather, analyze, and document new requirements.

• Provide timely support to end-users for day-to-day operational issues related to the GTS E4H platform.

• Prepare Functional Specification Documents (FSDs) to capture business requirements and technical needs.

• Support the definition and optimization of business flows in alignment with organizational objectives.

• Collaborate with and provide support to the AMS Team for issue resolution, enhancements, and system maintenance.

• Ensure effective communication between business stakeholders and technical teams.

• Involvement in initiatives to design and deploy a Customs Control Tower concept.

Required Qualifications & Experience

• 7 to 10 years of relevant experience in Trade Compliance, Trade Preference, and Customs Management.

• Expertise in SAP GTS and/or E4H platforms.

• Broad knowledge of Customs Broker setup and related processes.

• Strong analytical and problem-solving skills.

• Experience in preparing documentation such as FSDs.

• Excellent communication and interpersonal abilities.

• Ability to work collaboratively in a cross-functional, global team environment.

• Bachelor’s degree in Information Technology, Business, or a related field (preferred).

• Fluent in English (spoken and written).