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Capgemini
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SAP Functional L1 Support Executive

SAP Functional L1 Support Executive

Capgemini

2 - 5 years

2 - 5 Lacs

kolkata

Posted:None| Platform:

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Skills Required

sap servicenow sap financial accounting sap hana finance sap fico implementation accounts receivable project management user support accounts payable sap fi sap support accounting sap s hana incident management sap fico troubleshooting taxation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

As an SAP Functional L1 Support Executive provides initial-level support for SAP systems, acting as the first point of contact for user issues.

Their responsibilities include resolving basic issues, escalating complex problems, and documenting solutions.

Incident Management:Receive and log support tickets, troubleshoot issues, andresolve them within established service level agreements (SLAs).

User Support:Provide guidance and assistance to end-users on standard SAP transactions and processes.
Documentation:Create and maintain user manuals, knowledge base articles, and other documentation related to SAP support.
Escalation:Identify and escalate complex or unresolved issues to higher-level support teams (L2, L3).

In this role you will play a key role in:

Provide initial-level support for SAP systems
Focusing on resolving basic user issues and escalating complex problems.
Act as the first point of contact for end-users, logging tickets, troubleshooting common problems, and ensuring smooth SAP operations.
Help in user training, documentation, and collaborating with other support levels to resolve issues.

Your Profile

Experience:Extensive experience in finance with a deep understanding of SAP Financial Accounting and Controlling modules.
SAP Knowledge:Strong expertise in SAP HANA, particularly in the context of financial processes.
Problem-Solving Skills:Ability to analyze complex financial processes and provide effective solutions.
Communication:Excellent communication skills, with the ability to collaborate with cross-functional teams and provide clear guidance to finance users.
Software Skills:Proficiency in ServiceNow for IT service management, SAP Solution Manager for application lifecycle management, and Jira for issue tracking and project management in addition.

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