SAP Functional Consultant

Lead and support SAP OTC (Order to Cash) processes including order management, pricing, delivery, billing, and cash application. Configure SAP SD module and related integrations with FI, MM, and third-party systems. Collaborate with business stakeholders to gather requirements and translate them into functional specifications. Participate in SAP implementation, rollout, and upgrade projects. Troubleshoot and resolve issues in the OTC process. Conduct user training and support change management initiatives. Ensure compliance with internal controls and audit requirements. Work closely with cross-functional teams to ensure seamless end-to-end process execution. Bachelor s degree in Computer Science, Business, or related field. 10+ years of hands-on experience in SAP SD/OTC. Strong understanding of the end-to-end OTC cycle. Experience with SAP S/4HANA is a plus. Knowledge of integration points with FI, MM, and CRM. Excellent problem-solving and communication skills. Ability to work independently and in a team environment. SAP certification in SD or S/4HANA Sales. Experience with EDI, IDocs, and third-party logistics integration. Exposure to Agile or hybrid project methodologies. 1. Process Ownership & Governance Own the end-to-end OTC process across SAP modules (SD, FI, MM, etc.). Define and enforce standard operating procedures (SOPs). Ensure compliance with internal controls and external regulations. 2. Project Leadership Lead OTC workstreams in SAP implementation, rollout, or upgrade projects. Coordinate with cross-functional teams (e.g., MM, PP, FI, CRM). Manage timelines, deliverables, and stakeholder expectations. 3. Solution Design & Configuration Design scalable and efficient OTC solutions in SAP. Configure SAP SD (Sales and Distribution) and related modules. Collaborate with technical teams for custom developments (e.g., user exits, enhancements). 4. Integration Management Ensure seamless integration between OTC and other SAP modules (FI, MM, WM, etc.). Support interfaces with external systems (e.g., CRM, EDI, 3PL). 5. Issue Resolution & Support Act as the escalation point for complex OTC issues. Provide guidance to support teams and end-users. Monitor and improve system performance and user experience. 6. Training & Change Management Conduct training sessions for key users and business stakeholders. Drive change management initiatives during process or system changes. 7. Continuous Improvement Identify process gaps and improvement opportunities. Leverage SAP best practices and new functionalities (e.g., S/4HANA innovations). Monitor KPIs like order cycle time, DSO (Days Sales Outstanding), and order accuracy.