Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
Systems Plus Solutions Pvt Ltd
>
SAP Delivery Support Manager

SAP Delivery Support Manager

Systems Plus Solutions Pvt Ltd

8 - 10 years

8 - 12 Lacs

Pune

Posted:2 months ago| Platform:

Apply

Skills Required

Computer science Analytical skills SAP Project management Strategic planning Issue resolution Customer service delivery Management JIRA Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project-Based Responsibilities

Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed-

Act as the primary offshore liaison between onshore leadership and offshore project teams, ensuring alignment on project goals, timelines, and deliverables-

Track, monitor, and report on Functional and Technical consultants, and closely manage critical client project deliverables to develop a path to issue resolution-

Assign and manage activities based on client delivery requirements, call related issues, and/or training needs within the organization-

Lead the business/management analysis work (direct the activities of assigned consultants who will be reviewing the client s current business processes and computer systems, define the new business processes to be implemented, and configure the systems to support the new business processes)-

Manage the technical development work (direct the activities of consultants assigned to the development and maintenance; the design and development of interfaces and conversion programs to/from existing legacy; and general technical support in business systems analysis for our clients)-

Foster strong communication and collaboration between offshore and onshore teams to maintain delivery excellence-

Clarkston Global Leadership Responsibilities

Deliver high SLA support to end-user customers and function as point-of-contact for escalated issues to ensure appropriate response and priority-

Regularly participate in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery-

Conduct regular team meetings and performance discussions with support Functional and Technical consultants-

Oversee all training needs as required for stewards-

Continuously identify ways to improve processes, capabilities, methodologies and enhance culture-

What We re Looking For

Proven experience working with offshore delivery teams, including facilitating communication and managing distributed project teams across time zones-

A minimum of 8-10 years SAP experience

A minimum of 5 years of prior project management and systems implementation experience-

Experience managing help desks and working with Project Management (PM)/IT service management (ITSM) tools such as JIRA, ServiceNow, Zendesk, etc

Strong understanding of systems development lifecycle and system implementation methodologies

Excellent interpersonal, written and oral communication skills

Proven ability to work in a team environment

Ability to support a hybrid-working model at home and in the local office

Strong analytical skills and problem-solving skills and the ability to present and communicate findings and recommendations

4-year degree in Computer Science, Information Systems, Engineering, or an equivalent discipline

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Systems Plus Solutions Pvt Ltd

IT Services and IT Consulting

Dallas Texas

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

SAP Delivery Support Manager