SAP CS Functional Consultant - Implementation & Support

Description

Job Summary :

Key Responsibilities

• Lead end-to-end SAP CS functional design, configuration, and implementation
• Analyze business requirements and translate them into effective SAP CS functional solutions
• Configure and manage Service Order processing, including :
• Warranty management
• Internal repairs
• External repairs
• Preventive and scheduled maintenance
• Design and optimize service management lifecycle processes from service request to billing
• Ensure seamless integration of SAP CS with Sales & Distribution (SD), Materials Management (MM), and Finance (FI)
• Support enhancements, upgrades, rollouts, and production support activities
• Act as SAP CS Subject Matter Expert (SME) for complex functional and integration issues
• Lead functional testing activities including unit testing, integration testing, and UAT support
• Collaborate with technical teams on custom developments, interfaces, and reports
• Drive continuous process improvements and ensure adherence to SAP best practices
• Provide functional leadership, documentation, and knowledge transfer to stakeholders
• Support change management, training, and user adoption initiatives
  

Required Qualifications & Experience

• 8+ years of strong hands-on functional experience in SAP Customer Service (CS)
• Proven experience in configuration, testing, and deployment of SAP CS solutions
• Strong understanding of :
• Service Orders
• Warranty processing
• Internal & external repairs
• Preventive and scheduled maintenance
• Solid integration experience with SD, MM, and FI modules
• Experience working on implementation, support, and enhancement projects
• Ability to lead functional discussions and manage business stakeholders
• Strong analytical, problem-solving, and documentation skills
• Excellent verbal and written communication skills
  

Mandatory Skills

• SAP Customer Service (CS)
• Service Order Management
• Warranty & Repairs Processing
• Preventive & Scheduled Maintenance
• Integration with SD / MM / FI
  

Preferred Qualifications

• SAP CS Certification
• Experience in S/4HANA CS or Service Management
• Exposure to global or enterprise-scale SAP landscapes