Sap Basis Project Manager

Role & responsibilities

Job Title: vASM Application Service Manager

Location: SAP Pune/Remote

Experience Required: 8+ Years

Job Summary:

SAP Pune is seeking a dynamic and motivated professional to join our team as a Application Service Manager. This role requires hands-on experience in SAP technologies, strong project and stakeholder management skills, and the ability to lead transition teams supporting global customers. The ideal candidate will have a proactive mindset, strong leadership capability, and a passion for customer excellence.

Key Responsibilities:

• Manage

  multiple global customer – throughout customer lifecycle adhering to contract and SLA requirement while maintaining high quality of services

• Coordinate with

  internal and external stakeholders

  including infrastructure teams, and global customer teams.
• 5+ years of hands-on experience in at least one SAP Solution Area (e.g - S/4 Hana – FI, MM, SuccessFactors, SAP Basis, BTP)
• Experience in leading (global) teams as Project Manager and proactively identify risks, propose mitigation plans, and drive continuous improvement and innovation.
• Ensure seamless customer onboarding and operational readiness.
• Handle

  management reporting

  and contribute to strategic initiatives for leadership and supplier engagement.
• Act as a single point of contact for customers, driving communication,

  escalation management

  , and

  customer satisfaction

  .
• Lead workshops and presentations for customers and suppliers to position SAP Service Packages and deliver value.
• Be flexible to work across different time zones and occasionally during weekends or off-business hours.

Mandatory Skills & Experience:

• 5–7 years of total experience in SAP Service Management or Project Management.
• Minimum 3+ years of experience in leading teams in a global setup or project environment.
• Knowledge of at least one SAP Solution Area (e.g., S/4 HANA – FI, MM, SuccessFactors, BTP).
• Proven track record in end-to-end IT Project Management for global customers.
• Deep understanding of SAP technologies, service delivery, and managed services.
• Strong command over management reporting, risk mitigation, and escalation handling.
• Experience working with global stakeholders across industries.

Personal Attributes:

• Strong leadership and team management skills.
• Excellent written and verbal communication.
• Customer-oriented with a solution-driven approach.
• Strong analytical thinking, attention to detail, and project management skills.
• Highly proactive, with a “get-it-done” attitude.
• Flexible and adaptable to changing business needs and time zones.

Education Requirements:

Bachelor's degree in IT, Engineering, Computer Science, or related field.

Master’s degree / MBA from a reputed institute is preferred.